One of the largest medical technology companies in the world is seeking a Finnish-speaking Client Service Representative to join their team at Watford Business Park. This exciting role is ideal for a proactive and independent Finnish speaker with exceptional customer service skills and the ability to manage complex customer queries. You will play a key role in providing specialised support for medical devices and services in a helpful, professional, and empathetic manner, ensuring a high level of customer satisfaction.

The role offers flexibility, with a hybrid working model in place after initial training (2 days from the office and the remainder from home). The company provides all necessary equipment, on-boarding, and comprehensive training. Working hours are Monday to Friday with flexibility from / 07:00 am to 08:30 am to 3:30 pm to 5:00 pm.

Key Responsibilities:

Lead customer support operations by delivering outstanding service and technical assistance via phone and email across the Finnish-speaking market.
Manage and resolve customer inquiries related to medical devices and services, applying active listening and problem-solving skills.
Work independently to investigate, analyse, and offer tailored solutions while maintaining a high level of professionalism and empathy.
Act as a trusted point of contact, providing expert guidance and advice on products and services.
Continuously update and maintain knowledge of systems, products, and the healthcare industry to offer precise and timely support.
Monitor key performance indicators (KPIs) and ensure all inquiries are handled within set response times and quality standards.About You:

To excel in this role, you should be a highly motivated, Finnish-speaking, customer-focused professional with strong interpersonal skills. You will be comfortable working autonomously, demonstrating initiative, active listening, and problem-solving abilities. This position offers the chance to contribute to a dynamic and expanding customer support team within a leading medical technology company.

Required Qualifications:

Native-level fluency in Finnish, both written and spoken.
Fluent in English, both written and spoken.
Proven experience in customer service, customer support, or help desk roles, preferably in a senior capacity.
Ability to work independently, take ownership of tasks, and drive results.
Excellent active listening skills, with the ability to understand and address customer needs effectively.
Strong knowledge of medical devices, healthcare services, or a similar technical industry is a plus.To apply, please send your CV in English and in Word format to Ismael.
languagematters is acting as an employment agency in relation to this vacancy