Company Description

Valeo Snackfoods is the combination of Kettle Foods, Tangerine, Big Bear and It’s All Good and is one of the UK’s top 100 grocery brands. It is headquartered in Norwich and Pontefract and employs over 2,000 people. Over the past few years, we have strengthened our portfolio to include the Metcalfe’s popcorn brand and Yellow Chips in Emmeloord, Netherlands. The business in the UK and Europe generates revenues of over £280 million.

Our brands include KETTLE® Chips, Metcalfe’s® popcorn, Foxes, Poppets, Barratt (Wham!, Fruit Salads, Black Jacks, Refreshers, Sherbet fountain, Dip Dab).

Job Description

In this role you will be the ambassador of Valeo Foods UK for all employees, customers, and external visitors to site and to ensure that everyone coming through our UK Head Office receives a positive visiting experience. This is a part time role working Monday - Friday (12.30pm – 5pm)

You will also provide administration support to facilitate the smooth running of the reception area, office facilities management and the HR and Marketing functions.

Customer Service:

* Answer telephone calls, process mail and receive deliveries in a friendly, prompt, and professional manner

* To ensure the reception area is representative of the business – maintain high housekeeping standards, display appropriate visual branding & certificates, and manage the visitors’ books

* Ensure kitchens and other communal areas are kept well stocked with crockery, glassware, tea, coffee, milk etc through daily/weekly ordering for the site, including food, toiletries, and kitchen supplies

Support & Admin

* Business stationery ordering including internal stationary requests, office supplies, office furniture, event supplies etc

* Ordering stock for and administration of hampers and gift packs as requested for new starters, charitable requests, customer, and employee orders

* Support the HR team with administration of monthly ASPIRE awards, distribution of announcements, policies and procedures including updating SharePoint and the canteen audio stream for the business

* Record and maintain essential driver information for those claiming business mileage

* Support the Marketing team with the creation and distribution of bespoke hampers and supplies as requested for competition winners, buyers, influencers etc

* Assist the wider business by booking accommodation, hire cars and taxis, as well as ordering lunches from relevant external suppliers when required

* Complete the monthly credit card reconciliation in line with Finance requirements

* Maintain the site attendance log for the Front Office and weekly movements spreadsheet for the wider business

* General administrative tasks including updating employee phone lists with any changes, franking post ready for daily collection, creating maintenance requests, arranging display cabinets, and any other ad hoc admin support as required.

Qualifications:

Outstanding customer service skills both face to face and over the telephone.

* Excellent written English and a working knowledge of Microsoft Office and general IT skills

* Brilliant communicator with positive ‘can do attitude’, sensitive, approachable, and confident manner with all colleagues and managers

* Good attention to detail, ability to take accurate messages and to capture accurate data on all administration tasks are important

* Multi-tasker who can work efficiently and prioritise their own workload in this largely autonomous role

* Must have strong people values, ethics, and integrity in line with our ASPIRE values and behavior’s

* Ability to manage sensitive and confidential information and always maintain absolute discretion

* Demonstrate company values as part of the working role

Additional information

* 25 days + Bank Holidays

* Matched pension scheme

* Death in service

* Cycle to work scheme

* Canteen accessibility

* Retailer discount platform

* Staff discount