Service Manager | Manchester | 37.5 hours per week, 30 min break unpaid. Mon-Friday between the hours of 9am - 6pm to be arranged | £32,000-£36,000 per annum pro rata
Are you a passionate, dynamic, and motivated individual looking to make a meaningful impact in the lives of vulnerable people?
Join Revolving Doors Housing Trust (RDHT) as a Service Manager and become part of a team that is dedicated to empowering residents to achieve positive life changes.
You will work with the Registered Manager to provide high-quality support, promoting residents' independence and helping them lead sustainable lives. Your role will be key to ensuring residents receive the respect, resources, and support they need to thrive.
This role entails creating and executing personalised support plans for residents with complex challenges, including mental health issues. You will work with external agencies, track progress, and ensure top-quality service delivery.
You will uphold the organisation's ethos, values, policies, and procedures. Our vision is to make a positive impact on those we serve by offering tailored support that transforms lives. Our mission is to reduce and eliminate homelessness in Greater Manchester and the Northwest by collaborating with local authorities and partners. We also provide a safe haven for vulnerable adults, empowering them to lead fulfilling lives.
Are you the right person for the job?
To excel in this role, you should have strong leadership skills, a compassionate nature, and the ability to think creatively when solving problems. You will need to be organised, proactive, and committed to promoting the well-being and independence of vulnerable individuals.
Essential qualities include:
* At least 3 years' experience in a service management role
* Experience in drug and alcohol abuse
* Must have experience working within the Homelessness sector
* Strong understanding of risk management, information sharing, and data security
* Commitment to equal opportunities and diversity; ability to promote fair treatment of colleagues and clients
* Proficient in IT for high-quality reporting, including using data capture systems and running queries
* Experience assisting those at risk of homelessness with benefits and housing stability
* Experience working with high-risk or complex-need individuals, such as those with mental health, substance abuse, or domestic violence issues
* Knowledge of supported accommodation and pre-tenancy services for homeless individuals
* Familiarity with the UK criminal justice and benefits systems
* Experience supporting people with mental health needs
* Excellent written and verbal communication skills
* Team player with initiative
* Strong organisational skills and attention to detail
* Positive, respectful, and non-judgmental attitude toward residents
What will your role look like?
* Work with external professionals to create and manage treatment plans for residents with physical and mental health conditions. Ensure all risk assessments and support needs are regularly reviewed and updated.
* Oversee the induction process, including ensuring housing benefit claims are completed swiftly and efficiently upon arrival.
* Lead the development and implementation of tailored, person-centered support plans that focus on achieving positive outcomes and safe exits for residents.
* Facilitate a collaborative approach to care, working with external services such as mental health, substance misuse, and probation services to provide holistic support.
* Maintain accurate records, ensure seamless communication with support workers and management, and provide weekly updates on resident progress.
Key Performance Indicators (KPIs):
* Work with the Programme Director to ensure the service meets its contractual requirements and Key Performance Indicators
* Guide, monitor and support staff performance and ensure your personal goals are achieved
* Oversee the professional development of staff, ensuring that regular supervision and appropriate training takes place
* Be available to deal with clients who need help or advice, ensuring that service users feel supported, understood, and empowered to make informed decisions about their future
* Keep clear and relevant records and statistics, and to ensure good communication with commissioners and other statutory and voluntary partners to develop the service
What can you expect in return?
* Ongoing training programme, including an initial 3-day induction.
* 28 days annual leave, including bank holidays. Free onsite parking.
* You’ll have the opportunity to shape the future of our residents and make a lasting difference in their lives.
* We believe in supporting our staff with ongoing training, supervision, and a positive working environment.
* You’ll be joining a forward-thinking organisation dedicated to improving supported living services in Manchester.
An Enhanced DBS check will be required as you will be working directly with vulnerable adults.
If shortlisted for interview an application will be sent out, followed by an initial face to face interview. If this is a successful interview you will then proceed to a second interview.
What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!
Your data will be handled in line with GDPR