Job Description

You will be part of the Customer Outcomes team. Our purpose is to accelerate platform adoption and improve customer outcomes. We do this through a portfolio of services, delivered by outstanding consultants, using our ecosystem of partners, our leading practices, methodologies and tools based on our experiences from 1000's of customer engagements.

What you get to do in this role: 

  

The Customer Outcomes SeniorSuccess Architect will develop C-level executive relationships and relationship management across 1-3 customers. The over-riding objective for the Success Architect will be to improve Customer Outcomes at these managed accounts leading to customer's product adoption, renewals, and expansion of ServiceNow offerings with the account.

Service 1-3 large enterprise customers

Develop executive relationships with CIO,CFO,CHRO and business leaders

Understand goals and develop customer roadmap

Execute winning co-delivery models

Develop relationships with ecosystem partners

Develop implementation strategies and readiness process to accelerate time to value

Establish delivery operating model governance

Maintain account level relationships for clear value proposition within the account

Participate in account delivery governance

Advocate/champion ServiceNow's best practices

Contribute expertise on how advisory, expert services, and Co-Delivery can be optimized

Provide high customer sat metrics for assigned accounts