Job Description

Pay Rate: $24.00 per hour.

BENEFITS 

Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement. 

Position Purpose: 

Receive, investigate and resolve escalated customer calls, complaints, and inquiries pertaining to billing, collections and other customer service functions. Process customer bills, adjustments, and payments within the billing software program. Answering general phone calls, transfer calls, questions, filing, enter data. Dispatch instruction to field technicians, arrange for dig safe calls including tie sheets. Schedule meter changes, work calendars for service technicians, timekeeper responsibilities.

Primary Duties/Responsibilities: 

Know and abide by company’s safety policy and procedures.

Answer all incoming calls within Veolia’ standards

Respond to all customers inquiries and complaints.

Schedule and communicate service orders to the Service and Meter Technicians

Ensure all service orders are complete

Process all customer payments, prepare daily deposits, maintain cash reports

Open and distribute incoming mail.

Maintain customer files

Maintain active collections process adhering to business processes.

Calculate, process and post customer billing adjustments.

Comply with all company processes, procedures, SOPs and work rules

Perform timekeeping function

Perform other clerical duties as necessary

Other duties as needed and assigned, within reasonable scope of the position, as determined by Veolia.