Agenda Partnership are working with a Hertford based client who are seeking an experienced and dedicated Customer Service Administrator to join their team on a full time, permanent basis. The Customer Service Administrator will be responsible for providing outstanding customer service to new and existing customers.

Day to day responsibilities include:

* Being the first point of contract for all customer enquires via phone and email.

* Be responsible of customer ticket queue alongside team members, ensuring these are actioned within the agreed time level.

* Deal with online quotations and orders.

* Input orders onto the system.

* Work alongside the customer service manager to deliver excellent service.

* Assist with any delivery issues.

* Assist the team with any other administrative duties.

The Ideal candidate will:

* Prior customer service role experience.

* Have excellent communication skills; both verbal and written.

* Experience in using online Helpdesk systems - Freshdesk.

* Work well under a pressurised environment.

* Have great attention to detail.

You'll be supported by a great team and have excellent mentorship. This position has become available due to internal promotion