Join our team as a Search Agent, where you'll play a crucial role in compiling accurate property data, responding to customer queries, and maintaining key databases in a fast-paced, collaborative environment.

About the Role

As a Search Agent, you will play a key role in gathering, compiling, and delivering Property Enquiry Certificates in a timely and accurate manner. You will work with both internal and external property information sources, ensuring that all data is precise and meets daily deadlines.

Additionally, you will handle customer queries, providing accurate responses in an efficient manner while adhering to established Service Level Agreements (SLAs). A key part of the role involves maintaining internal property databases that support the generation of these certificates.

In this role, you will interrogate various property data sources, both within the company and externally, to ensure the allocation of accurate property certificates on a daily basis.

Alongside your core duties, you will address ad hoc queries from customers, providing clear and precise information in line with our service standards. You will also manage and update internal property databases, playing an essential part in the ongoing accuracy and functionality of the systems used to generate these certificates.

About You

We are looking for someone with experience in an office environment and a working knowledge of Microsoft Office applications. Previous customer service experience will be highly beneficial, as your role involves regular interaction with clients. You should be comfortable handling data and communicating in a clear, efficient manner.

To thrive in this role, you will need strong communication skills and the ability to work collaboratively towards team and company goals. A keen eye for detail is essential, as accuracy is a key component of the role.

You should also bring a strong work ethic and a willingness to learn, with the desire to acquire new skills as part of your professional growth.

This position offers an exciting opportunity to contribute to a dynamic team while developing your expertise in property information and customer service.

About Us

At Property Search Scotland (PSS), we specialize in providing comprehensive property information services to clients across the country. Our expertise lies in delivering accurate, reliable, and timely Property Enquiry Certificates and related reports, helping our customers make informed decisions with confidence.

With a commitment to excellence and innovation, we utilize cutting-edge technology and a dedicated team to ensure we meet the highest standards in property search services. As we continue to grow, we pride ourselves on fostering a supportive and collaborative work environment where our employees can thrive and contribute to our shared success