Overview:

Edgewater Federal Solutions is seeking an Audio Visual Support Technician Tier II to support the IT program at a major national laboratory. A Tier II Audio Visual Support Technician is proficient at installing, operating, and maintaining audio-visual systems. This person will bring with them industry experience operating and troubleshooting user Laptop systems (Windows and Mac), as well as iOS and Android devices. Comprehensive experience with reading technical documentation and disseminating information by creating documentation. This individual can stay calm when presented with clients who are under pressure and confidently support varying audio-visual requests and any computer issues that come along with it. Determination is required to ensure each problem or incident has been resolved. Someone who can be onsite to troubleshoot and interface directly with customers. This role communicates information of a technical nature in simple terms, assisting end users in successful operation of AV equipment in conference rooms. Experience will demonstrate capability to assist in diagnostics and management of audio, visual, teleconference systems, and web conferencing solutions

Responsibilities:

Respond to requests for Tier II AV Support using client ticket tracking system

Facilitate collaboration by supporting NREL end users in successfully using conference room technology

Assist end users with operating Windows and Mac systems in combination with installed AV Systems

Diagnostic troubleshooting of AV equipment, desktop computers, cabling, USB peripherals, AV Control Processors, Audio-Digital Signal processors Projectors, Interactive Whiteboards, Large Displays, Teleconferencing and Hybrid Systems.

AV system checkups, replacing broken cables, preemptive problem solving before problem escalation

Remove, Install, re-wire and modify AV system hardware and software components, as required, and as permitted by the client

Assist with installing, modifying, commissioning, and/or de-installing AV systems

Ensure that rooms are kept neat and free of safety hazards; and manage “cable sprawl” to maintain cleanliness and safety of meeting rooms

Qualifications:

3 years of experience working with audiovisual systems; installaton, service, maintenance of audiovisual systems; live event production, broadcast radio, or similar technology

Excellent customer service skills

Experience supporting clients with a diverse range of technical knowledge

Experience with Windows and Mac systems, iOS and Android mobile devices

Experience installing and/or servicing Video Teleconference equipment

Experience commissioning AV equipment

Comfortable understanding of electronics signal flow and audiovisual system complexities

Experience supporting MS Teams, Cisco WebEx, Zoom and/or other virtual meeting applications

Excellent multi-tasking skills and motivation; prioritize and perform concurrent tasks

Working hands on knowledge and experience with PC and Mac technologies

Preferred Qualifications:

Certified Technology Specialist (CTS) certifications

Strong computer troubleshooting skills including Windows, Mac, Android and iOS platforms

Experience installing and maintaining audiovisual control systems

Manufacturer training certifications for audiovisual systems, audio DSPs, and related sub-system components (QSC-QSYS, Crestron, Commend or similar)

Demonstrated experience interpreting and/or creating CAD based system drawings

Current familiarity with commercial audiovisual, videoconferencing, and broadcast manufacturers

Experience servicing and maintaining public address and and distributed audio systems

Functional understanding of IP and ISDN network connectivity

A/V cabling standards; HDMI, distribution/conversion equipment and structured cabling installation methodology (CAT6)

Familiarity with ServiceNow IT service management system

About Us:

Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, (phone number removed), (phone number removed) certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2024.

It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other statuses protected by applicable law.