Role Summary:

Provide friendly and responsive service to create an exceptional dining experience for all guests. Uphold and improve upon all service standards of URBN Food & Beverage

Role Responsibilities:

Welcome and greet guests

Inform guests of specials and menu changes

Make recommendations and suggest appropriate beverage pairings

Answer questions regarding the menu including regions where foods come from, how dishes are prepared describing in detail tastes and textures

Answer questions regarding beverage lists, where wines and beers are produced and their aromas & flavors

Answer questions about our restaurant functions and services and that of all the restaurants in our company

Take food and beverage orders from guests and accurately enter them into POS system

Deliver food and beverages from kitchen and bar to guests in a timely matter

Clear and replace settings between each course

Perform side work before, during and at the end of each shift

Maintain clean service areas

Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests.

Prepare final bill, present check to guest, accept payment, process credit card charges or make change (if applicable)

Be ready and willing to assist fellow service staff members

Thank guests for their visit and invite them to return

Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the manager

Role Qualifications:

Previous experience in a comparable restaurant preferred

Strong work ethic and excellent multi-tasking skills

Personable and professional demeanor

Passion for great food and service

Ability to work in a standing position for long periods of time (up to 8 hours)

Ability to reach, bend and stoop

The Perks:

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit

EEO Statement:

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.