EXECUTIVE HOST - ASIAN GAMING
Posted on Oct 2, 2024 by Hard Rock International (USA), Inc.
Rockford, IL
Hospitality
Immediate Start
Annual Salary
Full-Time
Overview:
POSITION SUMMARY:
The incumbent in this position is responsible for the implementation, development, and coordination of Player Development programs to attract, acquire and host high-value players to ensure guest satisfaction and repeat visits. The incumbent is also responsible for on and off-property efforts to establish and develop relationships with those who have the means and potential to become high value gaming guests. The position is called upon to interact frequently with high value guests and makes decisions regarding extensions of complimentary services and/or goods. The incumbent will act as a guide to Hosts and approver of various Host player requests.
#INDEEDROCKFORD
Responsibilities:
ESSENTIAL FUNCTIONS:
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
Maximize customer development (new and existing) of high-end Asian Clientele, including prospecting, promotions, events, and additional guest relationship management activity.
Respond to guest requests, concerns, and complaints in a timely and complete manner.
Grow customer share and increase gaming revenues from both slot and table guests.
Generate incremental business, drive additional trips from loyal guests, utilizing written communication and telemarketing.
Use computer database to identify target guests.
Proactively develops events with other departments within marketing to develop additional guest relationships.
Must maintain accurate knowledge of marketing promotions and maintain a high level of visibility on the casino floor.
Display positive and professional attitude and presentation at all times when communicating with guest.
Maintain strong relations with VIP Services and outside vendors to ensure that all complimentary interfacing and expenses are accurate and consistent with agreed upon arrangements.
Must be flexible schedule including nights, weekends, holidays with the understanding days off will fluctuate.
Must be able to work in a smoke-filled environment.
Performs all other duties as assigned and adheres to all Illinois Gaming Regulations and Departmental Standard Operating Procedures.
Adheres to all Illinois Gaming Regulations.
NON-ESSENTIAL JOB FUNCTIONS
Attend seminars when needed.
KNOWLEDGE OF:
Understanding and experience in the Chicagoland Asian regional gaming market.
Operations, services and activities of a comprehensive marketing and database programs.
The Gaming industry, including principles and practices of a capital and operations budget.
Procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook and PowerPoint.
Pertinent federal, state, and local laws, codes, and regulations.
ABILITY TO:
Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
Routinely go above and beyond in the accomplishment of position responsibilities to play a role in the achievement of organizational goals.
Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
Communicate clearly and concisely, both orally and in writing.
Analyze marketing and promotions data.
Be a strategic, analytical, ethical, and effective motivator.
Operate various types of office equipment.
Establish and maintain effective working relationships with those contacted during work.
This position spends time on the Casino floor and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume.
Qualifications:
EDUCATION AND /OR EXPERIENCE REQUIREMENTS:
(Related education and experience may be interchangeable on a year for year basis)
Bachelor’s in Business, Marketing or related field or 3-5 years host experience or previous gaming experience dealing with high Asian clientele preferred; or an equivalent combination of education and/or work experience.
Prior experience in the Gaming industry required.
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):
Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Commission.
Must successfully pass background check.
Must successfully pass drug screening.
Must be bilingual in English and one Asian language (id. Cantonese, Mandarin, Vietnamese, etc.)
Must be twenty-one (21) years of age.
Must be able to work holidays and weekends, as well as flexible shifts.
Additional Details:
Hard Rock Casino Rockford is an equal opportunity employer and does not discriminate because of race, color, religion, sex (including gender identity, sexual orientation, or pregnancy), national origin, age, disability, or genetic information.
Any job posting or information about careers at Hard Rock Casino Rockford is from 815 Entertainment dba Hard Rock Casino Rockford and you will work for 815 Entertainment as your prospective employer. This means your application is submitted to and reviewed solely by this location, who will make any hiring decisions. If hired, 815 Entertainment dba Hard Rock Casino Rockford will be your employer and is alone responsible for any employment related matters.#indeedHRI
POSITION SUMMARY:
The incumbent in this position is responsible for the implementation, development, and coordination of Player Development programs to attract, acquire and host high-value players to ensure guest satisfaction and repeat visits. The incumbent is also responsible for on and off-property efforts to establish and develop relationships with those who have the means and potential to become high value gaming guests. The position is called upon to interact frequently with high value guests and makes decisions regarding extensions of complimentary services and/or goods. The incumbent will act as a guide to Hosts and approver of various Host player requests.
#INDEEDROCKFORD
Responsibilities:
ESSENTIAL FUNCTIONS:
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
Maximize customer development (new and existing) of high-end Asian Clientele, including prospecting, promotions, events, and additional guest relationship management activity.
Respond to guest requests, concerns, and complaints in a timely and complete manner.
Grow customer share and increase gaming revenues from both slot and table guests.
Generate incremental business, drive additional trips from loyal guests, utilizing written communication and telemarketing.
Use computer database to identify target guests.
Proactively develops events with other departments within marketing to develop additional guest relationships.
Must maintain accurate knowledge of marketing promotions and maintain a high level of visibility on the casino floor.
Display positive and professional attitude and presentation at all times when communicating with guest.
Maintain strong relations with VIP Services and outside vendors to ensure that all complimentary interfacing and expenses are accurate and consistent with agreed upon arrangements.
Must be flexible schedule including nights, weekends, holidays with the understanding days off will fluctuate.
Must be able to work in a smoke-filled environment.
Performs all other duties as assigned and adheres to all Illinois Gaming Regulations and Departmental Standard Operating Procedures.
Adheres to all Illinois Gaming Regulations.
NON-ESSENTIAL JOB FUNCTIONS
Attend seminars when needed.
KNOWLEDGE OF:
Understanding and experience in the Chicagoland Asian regional gaming market.
Operations, services and activities of a comprehensive marketing and database programs.
The Gaming industry, including principles and practices of a capital and operations budget.
Procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook and PowerPoint.
Pertinent federal, state, and local laws, codes, and regulations.
ABILITY TO:
Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
Routinely go above and beyond in the accomplishment of position responsibilities to play a role in the achievement of organizational goals.
Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
Communicate clearly and concisely, both orally and in writing.
Analyze marketing and promotions data.
Be a strategic, analytical, ethical, and effective motivator.
Operate various types of office equipment.
Establish and maintain effective working relationships with those contacted during work.
This position spends time on the Casino floor and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume.
Qualifications:
EDUCATION AND /OR EXPERIENCE REQUIREMENTS:
(Related education and experience may be interchangeable on a year for year basis)
Bachelor’s in Business, Marketing or related field or 3-5 years host experience or previous gaming experience dealing with high Asian clientele preferred; or an equivalent combination of education and/or work experience.
Prior experience in the Gaming industry required.
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):
Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Commission.
Must successfully pass background check.
Must successfully pass drug screening.
Must be bilingual in English and one Asian language (id. Cantonese, Mandarin, Vietnamese, etc.)
Must be twenty-one (21) years of age.
Must be able to work holidays and weekends, as well as flexible shifts.
Additional Details:
Hard Rock Casino Rockford is an equal opportunity employer and does not discriminate because of race, color, religion, sex (including gender identity, sexual orientation, or pregnancy), national origin, age, disability, or genetic information.
Any job posting or information about careers at Hard Rock Casino Rockford is from 815 Entertainment dba Hard Rock Casino Rockford and you will work for 815 Entertainment as your prospective employer. This means your application is submitted to and reviewed solely by this location, who will make any hiring decisions. If hired, 815 Entertainment dba Hard Rock Casino Rockford will be your employer and is alone responsible for any employment related matters.#indeedHRI
Reference: 203142472
https://jobs.careeraddict.com/post/95749922
EXECUTIVE HOST - ASIAN GAMING
Posted on Oct 2, 2024 by Hard Rock International (USA), Inc.
Rockford, IL
Hospitality
Immediate Start
Annual Salary
Full-Time
Overview:
POSITION SUMMARY:
The incumbent in this position is responsible for the implementation, development, and coordination of Player Development programs to attract, acquire and host high-value players to ensure guest satisfaction and repeat visits. The incumbent is also responsible for on and off-property efforts to establish and develop relationships with those who have the means and potential to become high value gaming guests. The position is called upon to interact frequently with high value guests and makes decisions regarding extensions of complimentary services and/or goods. The incumbent will act as a guide to Hosts and approver of various Host player requests.
#INDEEDROCKFORD
Responsibilities:
ESSENTIAL FUNCTIONS:
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
Maximize customer development (new and existing) of high-end Asian Clientele, including prospecting, promotions, events, and additional guest relationship management activity.
Respond to guest requests, concerns, and complaints in a timely and complete manner.
Grow customer share and increase gaming revenues from both slot and table guests.
Generate incremental business, drive additional trips from loyal guests, utilizing written communication and telemarketing.
Use computer database to identify target guests.
Proactively develops events with other departments within marketing to develop additional guest relationships.
Must maintain accurate knowledge of marketing promotions and maintain a high level of visibility on the casino floor.
Display positive and professional attitude and presentation at all times when communicating with guest.
Maintain strong relations with VIP Services and outside vendors to ensure that all complimentary interfacing and expenses are accurate and consistent with agreed upon arrangements.
Must be flexible schedule including nights, weekends, holidays with the understanding days off will fluctuate.
Must be able to work in a smoke-filled environment.
Performs all other duties as assigned and adheres to all Illinois Gaming Regulations and Departmental Standard Operating Procedures.
Adheres to all Illinois Gaming Regulations.
NON-ESSENTIAL JOB FUNCTIONS
Attend seminars when needed.
KNOWLEDGE OF:
Understanding and experience in the Chicagoland Asian regional gaming market.
Operations, services and activities of a comprehensive marketing and database programs.
The Gaming industry, including principles and practices of a capital and operations budget.
Procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook and PowerPoint.
Pertinent federal, state, and local laws, codes, and regulations.
ABILITY TO:
Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
Routinely go above and beyond in the accomplishment of position responsibilities to play a role in the achievement of organizational goals.
Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
Communicate clearly and concisely, both orally and in writing.
Analyze marketing and promotions data.
Be a strategic, analytical, ethical, and effective motivator.
Operate various types of office equipment.
Establish and maintain effective working relationships with those contacted during work.
This position spends time on the Casino floor and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume.
Qualifications:
EDUCATION AND /OR EXPERIENCE REQUIREMENTS:
(Related education and experience may be interchangeable on a year for year basis)
Bachelor’s in Business, Marketing or related field or 3-5 years host experience or previous gaming experience dealing with high Asian clientele preferred; or an equivalent combination of education and/or work experience.
Prior experience in the Gaming industry required.
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):
Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Commission.
Must successfully pass background check.
Must successfully pass drug screening.
Must be bilingual in English and one Asian language (id. Cantonese, Mandarin, Vietnamese, etc.)
Must be twenty-one (21) years of age.
Must be able to work holidays and weekends, as well as flexible shifts.
Additional Details:
Hard Rock Casino Rockford is an equal opportunity employer and does not discriminate because of race, color, religion, sex (including gender identity, sexual orientation, or pregnancy), national origin, age, disability, or genetic information.
Any job posting or information about careers at Hard Rock Casino Rockford is from 815 Entertainment dba Hard Rock Casino Rockford and you will work for 815 Entertainment as your prospective employer. This means your application is submitted to and reviewed solely by this location, who will make any hiring decisions. If hired, 815 Entertainment dba Hard Rock Casino Rockford will be your employer and is alone responsible for any employment related matters.#indeedHRI
POSITION SUMMARY:
The incumbent in this position is responsible for the implementation, development, and coordination of Player Development programs to attract, acquire and host high-value players to ensure guest satisfaction and repeat visits. The incumbent is also responsible for on and off-property efforts to establish and develop relationships with those who have the means and potential to become high value gaming guests. The position is called upon to interact frequently with high value guests and makes decisions regarding extensions of complimentary services and/or goods. The incumbent will act as a guide to Hosts and approver of various Host player requests.
#INDEEDROCKFORD
Responsibilities:
ESSENTIAL FUNCTIONS:
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
Maximize customer development (new and existing) of high-end Asian Clientele, including prospecting, promotions, events, and additional guest relationship management activity.
Respond to guest requests, concerns, and complaints in a timely and complete manner.
Grow customer share and increase gaming revenues from both slot and table guests.
Generate incremental business, drive additional trips from loyal guests, utilizing written communication and telemarketing.
Use computer database to identify target guests.
Proactively develops events with other departments within marketing to develop additional guest relationships.
Must maintain accurate knowledge of marketing promotions and maintain a high level of visibility on the casino floor.
Display positive and professional attitude and presentation at all times when communicating with guest.
Maintain strong relations with VIP Services and outside vendors to ensure that all complimentary interfacing and expenses are accurate and consistent with agreed upon arrangements.
Must be flexible schedule including nights, weekends, holidays with the understanding days off will fluctuate.
Must be able to work in a smoke-filled environment.
Performs all other duties as assigned and adheres to all Illinois Gaming Regulations and Departmental Standard Operating Procedures.
Adheres to all Illinois Gaming Regulations.
NON-ESSENTIAL JOB FUNCTIONS
Attend seminars when needed.
KNOWLEDGE OF:
Understanding and experience in the Chicagoland Asian regional gaming market.
Operations, services and activities of a comprehensive marketing and database programs.
The Gaming industry, including principles and practices of a capital and operations budget.
Procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook and PowerPoint.
Pertinent federal, state, and local laws, codes, and regulations.
ABILITY TO:
Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
Routinely go above and beyond in the accomplishment of position responsibilities to play a role in the achievement of organizational goals.
Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
Communicate clearly and concisely, both orally and in writing.
Analyze marketing and promotions data.
Be a strategic, analytical, ethical, and effective motivator.
Operate various types of office equipment.
Establish and maintain effective working relationships with those contacted during work.
This position spends time on the Casino floor and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume.
Qualifications:
EDUCATION AND /OR EXPERIENCE REQUIREMENTS:
(Related education and experience may be interchangeable on a year for year basis)
Bachelor’s in Business, Marketing or related field or 3-5 years host experience or previous gaming experience dealing with high Asian clientele preferred; or an equivalent combination of education and/or work experience.
Prior experience in the Gaming industry required.
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):
Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Commission.
Must successfully pass background check.
Must successfully pass drug screening.
Must be bilingual in English and one Asian language (id. Cantonese, Mandarin, Vietnamese, etc.)
Must be twenty-one (21) years of age.
Must be able to work holidays and weekends, as well as flexible shifts.
Additional Details:
Hard Rock Casino Rockford is an equal opportunity employer and does not discriminate because of race, color, religion, sex (including gender identity, sexual orientation, or pregnancy), national origin, age, disability, or genetic information.
Any job posting or information about careers at Hard Rock Casino Rockford is from 815 Entertainment dba Hard Rock Casino Rockford and you will work for 815 Entertainment as your prospective employer. This means your application is submitted to and reviewed solely by this location, who will make any hiring decisions. If hired, 815 Entertainment dba Hard Rock Casino Rockford will be your employer and is alone responsible for any employment related matters.#indeedHRI
Reference: 203142472
Share this job:
Alert me to jobs like this:
Amplify your job search:
Expert career advice
Increase interview chances with our downloads and specialist services.
Visit Blog