Specialty Pharmacy Pharmacist Call Center
Posted on Oct 2, 2024 by UnityPoint Health
Urbandale, IA
Health Care
Immediate Start
Annual Salary
Full-Time
Overview:
Specialist Pharmacy Pharmacist Call Center
Monday-Friday 9a-5p, rotating call.
Full Time + Benefits
This pharmacist position is located in a call center of the UnityPoint at Home Specialty Pharmacy where primary duties revolve around patient education for patients receiving therapy for complex, rare, and chronic conditions treated with expensive therapies. The pharmacist contacts patients by phone to educate, assess, monitor, and plan care with patients to improve overall patient outcomes. Proactive contact with patients to determine patient understanding and engagement in their care and to nurture the relationship with the patient to perform therapy management duties in order to elicit a positive response and improve adherence to prescribed regimen.
Responsibilities:
Receives, validates and clarifies, and processes prescription orders.
Gather all required information for prescription processing including demographics, insurance coverage, allergies, past and current medication use, diagnoses/comorbidities, past medical history, and all relevant information needed for safe and appropriate medication use.
Processing of prescription orders. Documentation, clarification, and communication to patient or other healthcare personnel medical information related to: therapeutic appropriateness, therapeutic duplication, dose/direction/frequency/route appropriateness, adherence issues, prospective/concurrent/retrospective drug utilization review, side effects or adverse effects, laboratory and/or clinical monitoring, potential interactions with drug/food/diagnostic testing/pregnancy/etc., effectiveness and patient outcomes, toxicity, and other therapy related issues to maintain complete patient record.
Maintain appropriate and comprehensive knowledge of specialty medications and other drug related information to remain abreast of relevant current clinical practices.
Receives incoming calls from patients, providers, and other healthcare professionals and answers questions/concerns appropriately or is able to coordinate with the appropriate service line/person to adequately find answers.
Telephonically conducts medication counseling and therapy management including education of proper administration by patient or caregiver, therapy management assessments, and adherence monitoring in order to measure appropriate outcomes, instruct on patient safety issues and improve overall patient health.
Receives calls regarding side effect management, adverse event reporting, dispensing or shipping errors, and determines resolutions that result in positive outcomes.
Supervises the patient management program.
Specializes in specialty pharmacy medications, but also has working knowledge of all service lines provided by UnityPoint Health and can coordinate care with any available resources that a patient may need.
Able to direct requests to appropriate services needed for optimal patient care.
Establishes and maintains positive working relationships with current and potential referral sources.
Builds and delivers exceptional patient and customer service to uphold the expectations that the Specialty Pharmacy is the provider of high quality services.
Initiates, coordinates, processes and follows up on benefits investigation and prior authorization to obtain approval from payers on behalf of the patient and provider. Maintain a working knowledge of guidelines and criteria for specialty medications set by third party payers.
Tracks order status and works to resolve outstanding issues.
Fulfillment of prescription orders including verification of appropriate medication, supplies, delivery method, and cold chain processes to ensure patient receives orders at the time needed with all relevant supplies to administer appropriately at a time and place convenient to the patient.
Ensures appropriate documentation is maintained in accordance with all regulatory, self-imposed, FDA, REMS, and accreditation requirements.
Maintains a working knowledge of relevant regulations affecting patients and the operation of our business.
On-call and other duties may be required on a rotation basis and assigned by manager.
Qualifications:
Education:
Bachelor’s degree in Science or Pharm D. degree
Graduate of an accredited school of pharmacy.
Experience:
Strong interpersonal skills.
Strong problem solving skills with previous customer service experience.
Basic knowledge of computer applications (i.e. Word, Excel) and operations.
Ability to work as a collaborative team member.
Ability to understand and apply guidelines, policies and procedures.
License(s)/Certification(s):
Current unrestricted license to practice pharmacy in the state where service is provided.
Mandatory Reporter: Child & Dependent Adult Abuse.
Knowledge/Skills/Abilities:
Microsoft Office (Outlook, Word, Excel, PowerPoint, OneNote)
Capable of working independently
Why UnityPoint Health?
Commitment to our Team – For the third consecutive year, we're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare for our commitment to our team members.
Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
Benefits – Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.
Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.
Visit to hear more from our team members about why UnityPoint Health is a great place to work.
#UPaHomeNursing
Specialist Pharmacy Pharmacist Call Center
Monday-Friday 9a-5p, rotating call.
Full Time + Benefits
This pharmacist position is located in a call center of the UnityPoint at Home Specialty Pharmacy where primary duties revolve around patient education for patients receiving therapy for complex, rare, and chronic conditions treated with expensive therapies. The pharmacist contacts patients by phone to educate, assess, monitor, and plan care with patients to improve overall patient outcomes. Proactive contact with patients to determine patient understanding and engagement in their care and to nurture the relationship with the patient to perform therapy management duties in order to elicit a positive response and improve adherence to prescribed regimen.
Responsibilities:
Receives, validates and clarifies, and processes prescription orders.
Gather all required information for prescription processing including demographics, insurance coverage, allergies, past and current medication use, diagnoses/comorbidities, past medical history, and all relevant information needed for safe and appropriate medication use.
Processing of prescription orders. Documentation, clarification, and communication to patient or other healthcare personnel medical information related to: therapeutic appropriateness, therapeutic duplication, dose/direction/frequency/route appropriateness, adherence issues, prospective/concurrent/retrospective drug utilization review, side effects or adverse effects, laboratory and/or clinical monitoring, potential interactions with drug/food/diagnostic testing/pregnancy/etc., effectiveness and patient outcomes, toxicity, and other therapy related issues to maintain complete patient record.
Maintain appropriate and comprehensive knowledge of specialty medications and other drug related information to remain abreast of relevant current clinical practices.
Receives incoming calls from patients, providers, and other healthcare professionals and answers questions/concerns appropriately or is able to coordinate with the appropriate service line/person to adequately find answers.
Telephonically conducts medication counseling and therapy management including education of proper administration by patient or caregiver, therapy management assessments, and adherence monitoring in order to measure appropriate outcomes, instruct on patient safety issues and improve overall patient health.
Receives calls regarding side effect management, adverse event reporting, dispensing or shipping errors, and determines resolutions that result in positive outcomes.
Supervises the patient management program.
Specializes in specialty pharmacy medications, but also has working knowledge of all service lines provided by UnityPoint Health and can coordinate care with any available resources that a patient may need.
Able to direct requests to appropriate services needed for optimal patient care.
Establishes and maintains positive working relationships with current and potential referral sources.
Builds and delivers exceptional patient and customer service to uphold the expectations that the Specialty Pharmacy is the provider of high quality services.
Initiates, coordinates, processes and follows up on benefits investigation and prior authorization to obtain approval from payers on behalf of the patient and provider. Maintain a working knowledge of guidelines and criteria for specialty medications set by third party payers.
Tracks order status and works to resolve outstanding issues.
Fulfillment of prescription orders including verification of appropriate medication, supplies, delivery method, and cold chain processes to ensure patient receives orders at the time needed with all relevant supplies to administer appropriately at a time and place convenient to the patient.
Ensures appropriate documentation is maintained in accordance with all regulatory, self-imposed, FDA, REMS, and accreditation requirements.
Maintains a working knowledge of relevant regulations affecting patients and the operation of our business.
On-call and other duties may be required on a rotation basis and assigned by manager.
Qualifications:
Education:
Bachelor’s degree in Science or Pharm D. degree
Graduate of an accredited school of pharmacy.
Experience:
Strong interpersonal skills.
Strong problem solving skills with previous customer service experience.
Basic knowledge of computer applications (i.e. Word, Excel) and operations.
Ability to work as a collaborative team member.
Ability to understand and apply guidelines, policies and procedures.
License(s)/Certification(s):
Current unrestricted license to practice pharmacy in the state where service is provided.
Mandatory Reporter: Child & Dependent Adult Abuse.
Knowledge/Skills/Abilities:
Microsoft Office (Outlook, Word, Excel, PowerPoint, OneNote)
Capable of working independently
Why UnityPoint Health?
Commitment to our Team – For the third consecutive year, we're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare for our commitment to our team members.
Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
Benefits – Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.
Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.
Visit to hear more from our team members about why UnityPoint Health is a great place to work.
#UPaHomeNursing
Reference: 203144325
https://jobs.careeraddict.com/post/95748075
Specialty Pharmacy Pharmacist Call Center
Posted on Oct 2, 2024 by UnityPoint Health
Urbandale, IA
Health Care
Immediate Start
Annual Salary
Full-Time
Overview:
Specialist Pharmacy Pharmacist Call Center
Monday-Friday 9a-5p, rotating call.
Full Time + Benefits
This pharmacist position is located in a call center of the UnityPoint at Home Specialty Pharmacy where primary duties revolve around patient education for patients receiving therapy for complex, rare, and chronic conditions treated with expensive therapies. The pharmacist contacts patients by phone to educate, assess, monitor, and plan care with patients to improve overall patient outcomes. Proactive contact with patients to determine patient understanding and engagement in their care and to nurture the relationship with the patient to perform therapy management duties in order to elicit a positive response and improve adherence to prescribed regimen.
Responsibilities:
Receives, validates and clarifies, and processes prescription orders.
Gather all required information for prescription processing including demographics, insurance coverage, allergies, past and current medication use, diagnoses/comorbidities, past medical history, and all relevant information needed for safe and appropriate medication use.
Processing of prescription orders. Documentation, clarification, and communication to patient or other healthcare personnel medical information related to: therapeutic appropriateness, therapeutic duplication, dose/direction/frequency/route appropriateness, adherence issues, prospective/concurrent/retrospective drug utilization review, side effects or adverse effects, laboratory and/or clinical monitoring, potential interactions with drug/food/diagnostic testing/pregnancy/etc., effectiveness and patient outcomes, toxicity, and other therapy related issues to maintain complete patient record.
Maintain appropriate and comprehensive knowledge of specialty medications and other drug related information to remain abreast of relevant current clinical practices.
Receives incoming calls from patients, providers, and other healthcare professionals and answers questions/concerns appropriately or is able to coordinate with the appropriate service line/person to adequately find answers.
Telephonically conducts medication counseling and therapy management including education of proper administration by patient or caregiver, therapy management assessments, and adherence monitoring in order to measure appropriate outcomes, instruct on patient safety issues and improve overall patient health.
Receives calls regarding side effect management, adverse event reporting, dispensing or shipping errors, and determines resolutions that result in positive outcomes.
Supervises the patient management program.
Specializes in specialty pharmacy medications, but also has working knowledge of all service lines provided by UnityPoint Health and can coordinate care with any available resources that a patient may need.
Able to direct requests to appropriate services needed for optimal patient care.
Establishes and maintains positive working relationships with current and potential referral sources.
Builds and delivers exceptional patient and customer service to uphold the expectations that the Specialty Pharmacy is the provider of high quality services.
Initiates, coordinates, processes and follows up on benefits investigation and prior authorization to obtain approval from payers on behalf of the patient and provider. Maintain a working knowledge of guidelines and criteria for specialty medications set by third party payers.
Tracks order status and works to resolve outstanding issues.
Fulfillment of prescription orders including verification of appropriate medication, supplies, delivery method, and cold chain processes to ensure patient receives orders at the time needed with all relevant supplies to administer appropriately at a time and place convenient to the patient.
Ensures appropriate documentation is maintained in accordance with all regulatory, self-imposed, FDA, REMS, and accreditation requirements.
Maintains a working knowledge of relevant regulations affecting patients and the operation of our business.
On-call and other duties may be required on a rotation basis and assigned by manager.
Qualifications:
Education:
Bachelor’s degree in Science or Pharm D. degree
Graduate of an accredited school of pharmacy.
Experience:
Strong interpersonal skills.
Strong problem solving skills with previous customer service experience.
Basic knowledge of computer applications (i.e. Word, Excel) and operations.
Ability to work as a collaborative team member.
Ability to understand and apply guidelines, policies and procedures.
License(s)/Certification(s):
Current unrestricted license to practice pharmacy in the state where service is provided.
Mandatory Reporter: Child & Dependent Adult Abuse.
Knowledge/Skills/Abilities:
Microsoft Office (Outlook, Word, Excel, PowerPoint, OneNote)
Capable of working independently
Why UnityPoint Health?
Commitment to our Team – For the third consecutive year, we're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare for our commitment to our team members.
Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
Benefits – Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.
Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.
Visit to hear more from our team members about why UnityPoint Health is a great place to work.
#UPaHomeNursing
Specialist Pharmacy Pharmacist Call Center
Monday-Friday 9a-5p, rotating call.
Full Time + Benefits
This pharmacist position is located in a call center of the UnityPoint at Home Specialty Pharmacy where primary duties revolve around patient education for patients receiving therapy for complex, rare, and chronic conditions treated with expensive therapies. The pharmacist contacts patients by phone to educate, assess, monitor, and plan care with patients to improve overall patient outcomes. Proactive contact with patients to determine patient understanding and engagement in their care and to nurture the relationship with the patient to perform therapy management duties in order to elicit a positive response and improve adherence to prescribed regimen.
Responsibilities:
Receives, validates and clarifies, and processes prescription orders.
Gather all required information for prescription processing including demographics, insurance coverage, allergies, past and current medication use, diagnoses/comorbidities, past medical history, and all relevant information needed for safe and appropriate medication use.
Processing of prescription orders. Documentation, clarification, and communication to patient or other healthcare personnel medical information related to: therapeutic appropriateness, therapeutic duplication, dose/direction/frequency/route appropriateness, adherence issues, prospective/concurrent/retrospective drug utilization review, side effects or adverse effects, laboratory and/or clinical monitoring, potential interactions with drug/food/diagnostic testing/pregnancy/etc., effectiveness and patient outcomes, toxicity, and other therapy related issues to maintain complete patient record.
Maintain appropriate and comprehensive knowledge of specialty medications and other drug related information to remain abreast of relevant current clinical practices.
Receives incoming calls from patients, providers, and other healthcare professionals and answers questions/concerns appropriately or is able to coordinate with the appropriate service line/person to adequately find answers.
Telephonically conducts medication counseling and therapy management including education of proper administration by patient or caregiver, therapy management assessments, and adherence monitoring in order to measure appropriate outcomes, instruct on patient safety issues and improve overall patient health.
Receives calls regarding side effect management, adverse event reporting, dispensing or shipping errors, and determines resolutions that result in positive outcomes.
Supervises the patient management program.
Specializes in specialty pharmacy medications, but also has working knowledge of all service lines provided by UnityPoint Health and can coordinate care with any available resources that a patient may need.
Able to direct requests to appropriate services needed for optimal patient care.
Establishes and maintains positive working relationships with current and potential referral sources.
Builds and delivers exceptional patient and customer service to uphold the expectations that the Specialty Pharmacy is the provider of high quality services.
Initiates, coordinates, processes and follows up on benefits investigation and prior authorization to obtain approval from payers on behalf of the patient and provider. Maintain a working knowledge of guidelines and criteria for specialty medications set by third party payers.
Tracks order status and works to resolve outstanding issues.
Fulfillment of prescription orders including verification of appropriate medication, supplies, delivery method, and cold chain processes to ensure patient receives orders at the time needed with all relevant supplies to administer appropriately at a time and place convenient to the patient.
Ensures appropriate documentation is maintained in accordance with all regulatory, self-imposed, FDA, REMS, and accreditation requirements.
Maintains a working knowledge of relevant regulations affecting patients and the operation of our business.
On-call and other duties may be required on a rotation basis and assigned by manager.
Qualifications:
Education:
Bachelor’s degree in Science or Pharm D. degree
Graduate of an accredited school of pharmacy.
Experience:
Strong interpersonal skills.
Strong problem solving skills with previous customer service experience.
Basic knowledge of computer applications (i.e. Word, Excel) and operations.
Ability to work as a collaborative team member.
Ability to understand and apply guidelines, policies and procedures.
License(s)/Certification(s):
Current unrestricted license to practice pharmacy in the state where service is provided.
Mandatory Reporter: Child & Dependent Adult Abuse.
Knowledge/Skills/Abilities:
Microsoft Office (Outlook, Word, Excel, PowerPoint, OneNote)
Capable of working independently
Why UnityPoint Health?
Commitment to our Team – For the third consecutive year, we're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare for our commitment to our team members.
Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
Benefits – Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.
Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.
Visit to hear more from our team members about why UnityPoint Health is a great place to work.
#UPaHomeNursing
Reference: 203144325
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