About Company Work From Home Position

Empowering Digital Transformation through Social Media & IT Services

With over 20 years of experience in managing customer services across inbound and outbound segments, specifically in the Telecom and international sectors, I lead a dynamic company focused on providing innovative Social Media and IT solutions. Our goal is to help businesses thrive in the digital era by leveraging cutting-edge technologies and tailored strategies.

Key Accountabilities:

Answer inbound calls and screen callers for eligibility.

Complete the correct assessment for the callers who wish to enroll.

Help with plan selection as needed

Help set tasks for Agent callbacks if needed.

Maintain accurate client information in the American Exchange CRM system.

Assist current clients with services such as updating their income, demographic info, checking status of their insurance policy, getting ID card if able, etc.

Process enrollments and generate quotes for clients as needed

Assist in projects as needed, such as payments, commission tracking, Marketplace checks, or carrier checks

What we are looking for:

Works well in a team environment

Projects positive and productive behavior

Willingness to ask for help when complications arise

Punctuality in accordance with scheduled work hours

Attention to detail is imperative as data entry is a big part of day to day work

Job Requirements

Quiet place to work in your home, with little to no distractions

A reliable high speed internet connection

Dependability to be at work each day and adhere to your schedule.

Compensation

$40000/year salaried position, non-commissionable (straight salary, not dependent on sales for commissions)

Pay: $40,000.00 per year

Benefits:

Work from home - Remote