Job Title:

Customer Service Manager

Salary:

Competitive (DOE)

Location:

Newton Heath, Greater Manchester

Hours:

08:30am - 17:30pm (Monday to Friday)

Do you have a genuine passion for customer support and providing a great service to all customers? Are you looking for a new challenge within a successful and growing business? The Recruitment Co. are supporting one of our key clients based in Greater Manchester and this could be the perfect opportunity for you!

Job Responsibilities:

Overseeing the customer services team of 2/3 people - include processing of sales orders, processing of collections, planning of internal logistics' alongside managing third party haulage suppliers,
Cover all roles of the customer service department which include both inbound and outbound material
Training and managing Customer Service Assistants
On-boarding and training new employees
Setting customer satisfaction targets and working with the team to meet targets consistently
Interacting with customers daily by answering their questions and dealing with all queries in a timely manner
Establishing customer service policies and procedures
Communicating with sales to understand the customers' requirements and ensuring that is clearly understood by both operations and customer service.
General office management such as housekeeping, upholding office practices and dealing with day to day issues such as phone system and IT

The Person:

Experience of working within a management position and overseeing a team
A desire to work in a customer driven environment
Ability to build key relationships - with colleagues and clients / customers
Experience of managing team performance
Comfortable providing training sessions
Excellent communicator
Driven and motivated
Strong organisation and time management skills

Please note that The Recruitment Co. are an equal opportunities employer

CPProfessional