This is an exciting opportunity for a positive and passionate individual looking for a Customer Service Administrator within a financial services organisation. Full training will be given on the product, but you will need a good telephone manner and experience speaking to customers on the phone.

Customer Service Administrator responsibilities will include:

First point of contact, taking a large volume of calls (40 to 70 per day) from customers
Liaising with clients, financial advisers and third parties to process and administer instructions and enquiries
Responding to requests for information in a professional manner via letter and email
Providing administrative support for customers and field force
Working as part of a team
Customer Service Administrator skills and experience required:

Previous experience providing customer service over the phone is essential
Excellent telephone manner and strong written communication
Numerate and able to work with figures
PC literate and experience with Microsoft packages
Strong attention to detail
At this company, the priority isn't about how quickly calls are handled, but rather ensuring a high level of customer service and leaving the client satisfied by the end of the conversation. It’s a fantastic place to work, offering team members a day off each year to participate in charitable activities, as well as great career growth opportunities