Field Service Engineer (Medical Device -Baltimore)
Posted on Oct 2, 2024 by Symmetrio
Baltimore, MD
Research
Immediate Start
Annual Salary
Full-Time
Symmetrio is actively recruiting for a Field Service Engineer for its client, a leading multi-national medical device company. The primary responsibility of this engineer will be to provide on-site technical support, maintenance, and repair services for linear accelerators and other advanced medical equipment. This professional will travel to various customer sites to troubleshoot and resolve technical issues, ensuring optimal performance and reliability. Additionally, they will offer training and guidance to customers on the proper operation and upkeep of their equipment, contributing to the overall efficiency and effectiveness of medical services.
This opportunity is ideal for entry-level Field Service Engineers to gain valuable experience in a dynamic field, while also providing seasoned professionals a chance to excel and thrive in a new environment.
Responsibilities
Troubleshoot, diagnose, and repair designated medical equipment within an assigned service territory
Manage time effectively to handle preventative maintenance, installations, upgrades, and customer calls
Assess and prioritize the urgency of customer requests and follow through to completion
Escalate incidents when necessary and request additional assistance from senior representatives
Examine and resolve difficult customer issues, meeting established FSE performance levels
Maintain effective territory management and expense control
Develop and maintain strong customer relationships using excellent communication skills
Requirements
High school diploma or equivalent (Associate degree, technical/vocational training, or military experience preferred)
2-5 years of related experience in electronics and medical equipment maintenance
Strong knowledge of electronic and electro-mechanical engineering principles
Proficiency in using testing equipment for verification, checkout, and calibration
Solid computer skills, including troubleshooting software and network issues
Ability to diagnose and solve complex mechanical problems
Experience with vacuum systems and related components
Meet all vendor credentialing requirements for client site access (e.g., background checks, drug screens, immunizations)
Desired Skills and Knowledge
Ability to handle difficult customer situations while troubleshooting
Experience as primary support for specific machine accounts
Familiarity with business tools such as email, Microsoft Office suite
Experience with Human Capital Management (HCM) or equivalent ERP systems
Benefits
Company Vehicle
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Paid Time Off (Vacation, Sick & Public Holidays)
This opportunity is ideal for entry-level Field Service Engineers to gain valuable experience in a dynamic field, while also providing seasoned professionals a chance to excel and thrive in a new environment.
Responsibilities
Troubleshoot, diagnose, and repair designated medical equipment within an assigned service territory
Manage time effectively to handle preventative maintenance, installations, upgrades, and customer calls
Assess and prioritize the urgency of customer requests and follow through to completion
Escalate incidents when necessary and request additional assistance from senior representatives
Examine and resolve difficult customer issues, meeting established FSE performance levels
Maintain effective territory management and expense control
Develop and maintain strong customer relationships using excellent communication skills
Requirements
High school diploma or equivalent (Associate degree, technical/vocational training, or military experience preferred)
2-5 years of related experience in electronics and medical equipment maintenance
Strong knowledge of electronic and electro-mechanical engineering principles
Proficiency in using testing equipment for verification, checkout, and calibration
Solid computer skills, including troubleshooting software and network issues
Ability to diagnose and solve complex mechanical problems
Experience with vacuum systems and related components
Meet all vendor credentialing requirements for client site access (e.g., background checks, drug screens, immunizations)
Desired Skills and Knowledge
Ability to handle difficult customer situations while troubleshooting
Experience as primary support for specific machine accounts
Familiarity with business tools such as email, Microsoft Office suite
Experience with Human Capital Management (HCM) or equivalent ERP systems
Benefits
Company Vehicle
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Paid Time Off (Vacation, Sick & Public Holidays)
Reference: 203059953
https://jobs.careeraddict.com/post/95718347
Field Service Engineer (Medical Device -Baltimore)
Posted on Oct 2, 2024 by Symmetrio
Baltimore, MD
Research
Immediate Start
Annual Salary
Full-Time
Symmetrio is actively recruiting for a Field Service Engineer for its client, a leading multi-national medical device company. The primary responsibility of this engineer will be to provide on-site technical support, maintenance, and repair services for linear accelerators and other advanced medical equipment. This professional will travel to various customer sites to troubleshoot and resolve technical issues, ensuring optimal performance and reliability. Additionally, they will offer training and guidance to customers on the proper operation and upkeep of their equipment, contributing to the overall efficiency and effectiveness of medical services.
This opportunity is ideal for entry-level Field Service Engineers to gain valuable experience in a dynamic field, while also providing seasoned professionals a chance to excel and thrive in a new environment.
Responsibilities
Troubleshoot, diagnose, and repair designated medical equipment within an assigned service territory
Manage time effectively to handle preventative maintenance, installations, upgrades, and customer calls
Assess and prioritize the urgency of customer requests and follow through to completion
Escalate incidents when necessary and request additional assistance from senior representatives
Examine and resolve difficult customer issues, meeting established FSE performance levels
Maintain effective territory management and expense control
Develop and maintain strong customer relationships using excellent communication skills
Requirements
High school diploma or equivalent (Associate degree, technical/vocational training, or military experience preferred)
2-5 years of related experience in electronics and medical equipment maintenance
Strong knowledge of electronic and electro-mechanical engineering principles
Proficiency in using testing equipment for verification, checkout, and calibration
Solid computer skills, including troubleshooting software and network issues
Ability to diagnose and solve complex mechanical problems
Experience with vacuum systems and related components
Meet all vendor credentialing requirements for client site access (e.g., background checks, drug screens, immunizations)
Desired Skills and Knowledge
Ability to handle difficult customer situations while troubleshooting
Experience as primary support for specific machine accounts
Familiarity with business tools such as email, Microsoft Office suite
Experience with Human Capital Management (HCM) or equivalent ERP systems
Benefits
Company Vehicle
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Paid Time Off (Vacation, Sick & Public Holidays)
This opportunity is ideal for entry-level Field Service Engineers to gain valuable experience in a dynamic field, while also providing seasoned professionals a chance to excel and thrive in a new environment.
Responsibilities
Troubleshoot, diagnose, and repair designated medical equipment within an assigned service territory
Manage time effectively to handle preventative maintenance, installations, upgrades, and customer calls
Assess and prioritize the urgency of customer requests and follow through to completion
Escalate incidents when necessary and request additional assistance from senior representatives
Examine and resolve difficult customer issues, meeting established FSE performance levels
Maintain effective territory management and expense control
Develop and maintain strong customer relationships using excellent communication skills
Requirements
High school diploma or equivalent (Associate degree, technical/vocational training, or military experience preferred)
2-5 years of related experience in electronics and medical equipment maintenance
Strong knowledge of electronic and electro-mechanical engineering principles
Proficiency in using testing equipment for verification, checkout, and calibration
Solid computer skills, including troubleshooting software and network issues
Ability to diagnose and solve complex mechanical problems
Experience with vacuum systems and related components
Meet all vendor credentialing requirements for client site access (e.g., background checks, drug screens, immunizations)
Desired Skills and Knowledge
Ability to handle difficult customer situations while troubleshooting
Experience as primary support for specific machine accounts
Familiarity with business tools such as email, Microsoft Office suite
Experience with Human Capital Management (HCM) or equivalent ERP systems
Benefits
Company Vehicle
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Paid Time Off (Vacation, Sick & Public Holidays)
Reference: 203059953
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