With a focus on customer satisfaction by exceeding expectations, manage the workflow and productivity of road work. Consistently look for operational and process improvements. Communicate in a timely manner with customers and technicians. Ensure that repairs are quoted, completed, and followed up on in a timely manner. Fully utilize the dispatch software system. Retain the ability to work on multiple primary duties at any given time.

Primary Duties:

Receive and process all incoming customer calls for service

Open work orders upon receipt of each call

Dispatch road jobs efficiently

Maintain Crown E-Order Board and update service channel regularly as needed

Utilize the SoftBase dispatch system to its full capacity

Review all work order header information for accuracy

Assist technicians as needed

Manage all Lift Power vehicle PMs

Open and process POs and receipts for sublet, van maintenance

Requirements

Strong written and verbal communications skills

Strong data entry abilities

Customer service experience with multiple phone lines/ incoming calls

Organized and detail oriented

Strong decision-making skills

Ability to work on multiple tasks at one time

Administrative abilities (typing, filing, etc)

Strong Microsoft Office skills

Ability to work well in a team environment; works well with others to serve external and internal customers

Safety oriented

Dispatch experience preferred

Benefits

Competitive Health and Wellness Benefits

401(k) with Company Match

Company Cell Phone

Employee Appreciation Program

Voluntary Wellness Program

Paid Training