Job Description

At Fairmont Hotels & Resorts, unparalleled service and luxury await guests of Privado, our exclusive 125 room “hotel within a hotel” villa experience. As the Privado Assistant Manager, your leadership will foster an engaged team of service professionals who bring our elevated service standards to life – and turn moments into memories for our guests.

Reporting to the Privado Rooms Manager, responsibilities and essential job functions include but are not limited to the following:

Responsible for all aspects of guest service and satisfaction for the Privado Villas

Lead and manage the Privado team to promote an environment of respect, collaboration and accountability

Track and forecast Privado food & beverage volume daily

Maintain oversight of guest billing and accounting

Develop and maintain strong guest relationships to ensure guest loyalty

Demonstrate strong and effective written and verbal communication with all other departments, highlighting guest requirements to ensure the proper level of service is delivered at all times

Handle guest concerns and react quickly, logging and notifying proper areas

Maintain oversight of inventory for Privado food & beverage as well as hotel collateral, place orders as needed

Oversee room conditions, working alongside Housekeeping and Engineering leadership to ensure routine maintenance in accordance with standards for superior quality

Assist with the screening, interviewing, and onboarding of new colleagues

Balance operational, administrative and colleague needs

Follow department policies, procedures and service standards

Follow all safety policies

Other duties as assigned