Job Description

The Senior Sales Operations Analyst plays an important role in ensuring that our Screening Core Commercial team have the tools, resources, insights and technology they need to successfully execute their roles and ultimately help GH achieve its mission. This individual contributor partners closely with Sales, Marketing, Customer Experience, IT and other internal and external stakeholders to ensure the appropriate objectives and priorities are enabled within the Screening Core Sales Team. The ideal candidate thrives in a fast-paced, changing, and growing environment, thinks strategically and has an execution first mindset. Your day-to-day responsibilities include supporting the Sales Team by addressing any questions or issues that arise, assisting with the design and testing of tools/processes that impact the Sales Team, and helping to ensure we maintain good data quality for our customer data. 

Responsibilities: 

Sales Force Technology & Enablement 

Assist with designing, testing, and implementing CRM updates and SFA resources that support the sales organization 

Partner with Training and Sales Leadership teams to train teams on tools and processes 

Partner with IT and vendors to manage licenses/provide access for appropriate users to different systems 

Data Stewardship and Management 

Identify and implement improvements to customer master data quality 

Sales Support and Other Responsibilities 

Manage and triage cases in (url removed) for Sales Operations 

Subject matter expert on sales systems and processes 

Work collaboratively with cross functional partners to deliver commercial initiatives