Job Description

Level All is looking for a dedicated and dynamic Senior Product Manager to join our Product Development team. In this role, you will be the most senior person on the team with the opportunity to directly impact the success of our business by shaping our product strategy. You will report to our Co-CEO’s and drive the roadmap with a strong customer-centric mindset, ensuring alignment with company strategy and growth goals. You will articulate the objectives of products and features, define the success for them, and rally our cross-functional teams to turn that into reality. You will confidently lead the product development through all phases in collaboration with Engineering and Design. 

Full-time regular employment, on site 3 days NYC.

Responsibilities:

Strategy and Planning: contribute to the overall strategic planning, develop and evangelize a clear product strategy, define quarterly goals, investment areas 

Lead customer engagement: develop customer empathy (all customer types), gather insights, understand their needs, articulate problem statements and requirements  

Facilitate solutioning: ideate on solutions with stakeholders to arrive at product features, validate solutions, define and track key performance indicators (KPIs), scope the work

Own product roadmap: develop the roadmap, prioritize features, maintain alignment with stakeholders and cross-functionally, resolve dependencies, coordinate releases, keep the deadlines

Drive product development: lead agile ceremonies, such as sprint planning, backlog grooming, prioritization and estimation, write stories and acceptance criteria, define releases, etc.

Manage escalations: handle urgent customer issues, assist with sales escalations, manage expectations for resolution, make trade-off decisions

Communications: provide transparency into roadmap, conduct product reviews, communicate tradeoffs, evangelize product success and learnings, assist in writing blogs 

Participate in GTM: work with the marketing team to develop go-to-market strategies, product messaging, sales enablement materials and collateral