Customer Support Agent
Posted on Oct 1, 2024 by ImageFIRST Healthcare Laundry Specialists
King of Prussia, PA
Customer Service
Immediate Start
Annual Salary
Full-Time
Overview:
Founded in 1967, ImageFIRST® is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry – 97% – ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!
Check out our company page:
Responsibilities & Qualifications:
Due to growth, we are seeking a Customer Support Agent to join our team here in King of Prussia, PA. We are looking for a professional who values teamwork, is goal oriented, and takes pride in achieving their best. The selected candidate will be joining a Remarkable team who loves coming to work!
Pay Range: Starting at $19.00 hourly (negotiable depending on experience) + annual bonus
Sign-On Incentive: $500.00 after 90 days of employment
Schedule: Full-Time, In-Office Monday to Friday
Shift: 8:30AM to 5:00PM
RESPONSIBILITIES:
Act as the liaison between nationwide service fields and our customers, collaborating with various service teams and other departments to meet customer needs.
Manage 25-30 daily calls and customer email correspondence in an efficient and effective manner.
Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
Handle all customer requests with urgency, proactively escalating unresolved problems for swift resolution.
Maintain thorough and comprehensive records of all customer communication via CRM system.
Conduct outbound NPS surveys with customers to measure satisfaction.
MINIMUM QUALIFICATIONS
A High School Diploma or equivalent
A minimum of 2 years’ experience in a call center or customer service environment
Customer focused, with a commitment to customer satisfaction
Experience with working in retail, hospitality or customer service industries
Excellent written and verbal communication skills
Exceptional active listening skills and the ability to express empathy
Excellent time management skills, attention to detail and ability to prioritize work
Proficient in Microsoft Office
Company Values & Benefits:
Required Competencies:
Be Respectful: Value all we come in contact with
Be Remarkable: Create a positive moment with every interaction
Be Safe: Keep ourselves and those around us safe
Be Honest: Be guided by truthfulness in all we do
Benefits:
Competitive pay (paid weekly)
Medical, Dental, Vision
Pet, Legal, and Hospital Indemnity Insurance
Tuition Reimbursement Program
401k (match)
Paid Time Off Package
Great company culture
Collaborative team environment
EOE / Drug-Free Workplace
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion, and diversity of our associates.
#LI-MM1
#INDIF
Founded in 1967, ImageFIRST® is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry – 97% – ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!
Check out our company page:
Responsibilities & Qualifications:
Due to growth, we are seeking a Customer Support Agent to join our team here in King of Prussia, PA. We are looking for a professional who values teamwork, is goal oriented, and takes pride in achieving their best. The selected candidate will be joining a Remarkable team who loves coming to work!
Pay Range: Starting at $19.00 hourly (negotiable depending on experience) + annual bonus
Sign-On Incentive: $500.00 after 90 days of employment
Schedule: Full-Time, In-Office Monday to Friday
Shift: 8:30AM to 5:00PM
RESPONSIBILITIES:
Act as the liaison between nationwide service fields and our customers, collaborating with various service teams and other departments to meet customer needs.
Manage 25-30 daily calls and customer email correspondence in an efficient and effective manner.
Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
Handle all customer requests with urgency, proactively escalating unresolved problems for swift resolution.
Maintain thorough and comprehensive records of all customer communication via CRM system.
Conduct outbound NPS surveys with customers to measure satisfaction.
MINIMUM QUALIFICATIONS
A High School Diploma or equivalent
A minimum of 2 years’ experience in a call center or customer service environment
Customer focused, with a commitment to customer satisfaction
Experience with working in retail, hospitality or customer service industries
Excellent written and verbal communication skills
Exceptional active listening skills and the ability to express empathy
Excellent time management skills, attention to detail and ability to prioritize work
Proficient in Microsoft Office
Company Values & Benefits:
Required Competencies:
Be Respectful: Value all we come in contact with
Be Remarkable: Create a positive moment with every interaction
Be Safe: Keep ourselves and those around us safe
Be Honest: Be guided by truthfulness in all we do
Benefits:
Competitive pay (paid weekly)
Medical, Dental, Vision
Pet, Legal, and Hospital Indemnity Insurance
Tuition Reimbursement Program
401k (match)
Paid Time Off Package
Great company culture
Collaborative team environment
EOE / Drug-Free Workplace
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion, and diversity of our associates.
#LI-MM1
#INDIF
Reference: 202881229
https://jobs.careeraddict.com/post/95703613
Customer Support Agent
Posted on Oct 1, 2024 by ImageFIRST Healthcare Laundry Specialists
King of Prussia, PA
Customer Service
Immediate Start
Annual Salary
Full-Time
Overview:
Founded in 1967, ImageFIRST® is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry – 97% – ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!
Check out our company page:
Responsibilities & Qualifications:
Due to growth, we are seeking a Customer Support Agent to join our team here in King of Prussia, PA. We are looking for a professional who values teamwork, is goal oriented, and takes pride in achieving their best. The selected candidate will be joining a Remarkable team who loves coming to work!
Pay Range: Starting at $19.00 hourly (negotiable depending on experience) + annual bonus
Sign-On Incentive: $500.00 after 90 days of employment
Schedule: Full-Time, In-Office Monday to Friday
Shift: 8:30AM to 5:00PM
RESPONSIBILITIES:
Act as the liaison between nationwide service fields and our customers, collaborating with various service teams and other departments to meet customer needs.
Manage 25-30 daily calls and customer email correspondence in an efficient and effective manner.
Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
Handle all customer requests with urgency, proactively escalating unresolved problems for swift resolution.
Maintain thorough and comprehensive records of all customer communication via CRM system.
Conduct outbound NPS surveys with customers to measure satisfaction.
MINIMUM QUALIFICATIONS
A High School Diploma or equivalent
A minimum of 2 years’ experience in a call center or customer service environment
Customer focused, with a commitment to customer satisfaction
Experience with working in retail, hospitality or customer service industries
Excellent written and verbal communication skills
Exceptional active listening skills and the ability to express empathy
Excellent time management skills, attention to detail and ability to prioritize work
Proficient in Microsoft Office
Company Values & Benefits:
Required Competencies:
Be Respectful: Value all we come in contact with
Be Remarkable: Create a positive moment with every interaction
Be Safe: Keep ourselves and those around us safe
Be Honest: Be guided by truthfulness in all we do
Benefits:
Competitive pay (paid weekly)
Medical, Dental, Vision
Pet, Legal, and Hospital Indemnity Insurance
Tuition Reimbursement Program
401k (match)
Paid Time Off Package
Great company culture
Collaborative team environment
EOE / Drug-Free Workplace
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion, and diversity of our associates.
#LI-MM1
#INDIF
Founded in 1967, ImageFIRST® is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry – 97% – ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!
Check out our company page:
Responsibilities & Qualifications:
Due to growth, we are seeking a Customer Support Agent to join our team here in King of Prussia, PA. We are looking for a professional who values teamwork, is goal oriented, and takes pride in achieving their best. The selected candidate will be joining a Remarkable team who loves coming to work!
Pay Range: Starting at $19.00 hourly (negotiable depending on experience) + annual bonus
Sign-On Incentive: $500.00 after 90 days of employment
Schedule: Full-Time, In-Office Monday to Friday
Shift: 8:30AM to 5:00PM
RESPONSIBILITIES:
Act as the liaison between nationwide service fields and our customers, collaborating with various service teams and other departments to meet customer needs.
Manage 25-30 daily calls and customer email correspondence in an efficient and effective manner.
Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
Handle all customer requests with urgency, proactively escalating unresolved problems for swift resolution.
Maintain thorough and comprehensive records of all customer communication via CRM system.
Conduct outbound NPS surveys with customers to measure satisfaction.
MINIMUM QUALIFICATIONS
A High School Diploma or equivalent
A minimum of 2 years’ experience in a call center or customer service environment
Customer focused, with a commitment to customer satisfaction
Experience with working in retail, hospitality or customer service industries
Excellent written and verbal communication skills
Exceptional active listening skills and the ability to express empathy
Excellent time management skills, attention to detail and ability to prioritize work
Proficient in Microsoft Office
Company Values & Benefits:
Required Competencies:
Be Respectful: Value all we come in contact with
Be Remarkable: Create a positive moment with every interaction
Be Safe: Keep ourselves and those around us safe
Be Honest: Be guided by truthfulness in all we do
Benefits:
Competitive pay (paid weekly)
Medical, Dental, Vision
Pet, Legal, and Hospital Indemnity Insurance
Tuition Reimbursement Program
401k (match)
Paid Time Off Package
Great company culture
Collaborative team environment
EOE / Drug-Free Workplace
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion, and diversity of our associates.
#LI-MM1
#INDIF
Reference: 202881229
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