Reservations Agent
Posted on Oct 1, 2024 by Sunriver Resort
Bend, OR
Travel & Tourism
Immediate Start
Annual Salary
Full-Time
Overview:
Create unforgettable experiences at Sunriver Resort—be the first step in our guests' adventures as a Reservations Agent! Our Reservations Team is looking to add on another Reservations Sales Agent! The Reservations Sales Agent is expected to make, confirm, and cancel reservations in a pleasant, professional and efficient manner so as to create a positive guest impression and increase resort occupancy. They will monitor inventory, open and close room types and rate levels, and coordinate group bookings and monitor pick-up, in order to assure profitability of the resort. They will assist in maintaining the AAA Four Diamond Standards.
The Reservations Sales Agent will always conduct themselves in a manner which supports the Core Values of Sunriver Resort: Trust, Commitment, Open and Honest Communication. They shall strive to provide exceptional service to both internal and external guests at all and for exemplifying the Sunriver Resort Culture as well as promoting Sunriver Resort as both the Destination and Employer of Choice!
Benefits:
Paid Time Off
401k Matching
Complimentary and Discounted Stays
Free Golf
Free Recreation Rentals including Bikes and Marina
Medical and Health Benefits
50% Food and Beverage
50% Retail
And more!
Responsibilities:
Answers incoming guests call professionally
Books reservations for guests, ensuring accuracy in reservation
Responsible for reaching budgeted monthly targeted Average Daily Rate(ADR)
Obtains a low percentage of call abandonment on monthly basis
Cancels or changes reservations as requested
Maintains a strong understanding of Sunriver Resort and Central Oregon alike
Capitalizes on up-selling to maximize night stays and maximizing rates
Focuses on yield management strategies
Generates additional interest in all recreation/spa products and utilizes concierge/vacation planner to solicit business
Responsible for tracking calls that are “turn away”
Performs daily duties on the reservations report assignments
Provides general resort information for guests
Offers warm and sincere welcome/farewell for all guests of Sunriver Resort including use of guest name & good eye contact with each guest
Resolves guest problems and is empowered to act in absence of manager
Makes decision on VIP status and communicates appropriately
Maintains strong communications with Front Desk, Concierge and Bell service
Maintains an up to date working knowledge of all resort amenities as well as any special events
Interacts with resort staff in a professional manner, assisting other departments with necessary information
Up sells other resort services and amenities to guests
Qualifications:
High school diploma or equivalent
Prior hospitality experience preferred
At least one year customer service experience required
Prior inbound calling experience preferred
Must have excellent phone etiquette
Must have strong computer skills
Must have strong working knowledge of Microsoft Office programs
Must be able to accurately follow instructions, both verbally and written
Must be highly detailed orientated
Ability to work a flexible schedule that may include evenings, weekends and holidays
Must have the ability to deal effectively and interact well with the guests and associates
Must have a passion for creating an exceptional experience for all guests
Create unforgettable experiences at Sunriver Resort—be the first step in our guests' adventures as a Reservations Agent! Our Reservations Team is looking to add on another Reservations Sales Agent! The Reservations Sales Agent is expected to make, confirm, and cancel reservations in a pleasant, professional and efficient manner so as to create a positive guest impression and increase resort occupancy. They will monitor inventory, open and close room types and rate levels, and coordinate group bookings and monitor pick-up, in order to assure profitability of the resort. They will assist in maintaining the AAA Four Diamond Standards.
The Reservations Sales Agent will always conduct themselves in a manner which supports the Core Values of Sunriver Resort: Trust, Commitment, Open and Honest Communication. They shall strive to provide exceptional service to both internal and external guests at all and for exemplifying the Sunriver Resort Culture as well as promoting Sunriver Resort as both the Destination and Employer of Choice!
Benefits:
Paid Time Off
401k Matching
Complimentary and Discounted Stays
Free Golf
Free Recreation Rentals including Bikes and Marina
Medical and Health Benefits
50% Food and Beverage
50% Retail
And more!
Responsibilities:
Answers incoming guests call professionally
Books reservations for guests, ensuring accuracy in reservation
Responsible for reaching budgeted monthly targeted Average Daily Rate(ADR)
Obtains a low percentage of call abandonment on monthly basis
Cancels or changes reservations as requested
Maintains a strong understanding of Sunriver Resort and Central Oregon alike
Capitalizes on up-selling to maximize night stays and maximizing rates
Focuses on yield management strategies
Generates additional interest in all recreation/spa products and utilizes concierge/vacation planner to solicit business
Responsible for tracking calls that are “turn away”
Performs daily duties on the reservations report assignments
Provides general resort information for guests
Offers warm and sincere welcome/farewell for all guests of Sunriver Resort including use of guest name & good eye contact with each guest
Resolves guest problems and is empowered to act in absence of manager
Makes decision on VIP status and communicates appropriately
Maintains strong communications with Front Desk, Concierge and Bell service
Maintains an up to date working knowledge of all resort amenities as well as any special events
Interacts with resort staff in a professional manner, assisting other departments with necessary information
Up sells other resort services and amenities to guests
Qualifications:
High school diploma or equivalent
Prior hospitality experience preferred
At least one year customer service experience required
Prior inbound calling experience preferred
Must have excellent phone etiquette
Must have strong computer skills
Must have strong working knowledge of Microsoft Office programs
Must be able to accurately follow instructions, both verbally and written
Must be highly detailed orientated
Ability to work a flexible schedule that may include evenings, weekends and holidays
Must have the ability to deal effectively and interact well with the guests and associates
Must have a passion for creating an exceptional experience for all guests
Reference: 202883177
https://jobs.careeraddict.com/post/95701666
Reservations Agent
Posted on Oct 1, 2024 by Sunriver Resort
Bend, OR
Travel & Tourism
Immediate Start
Annual Salary
Full-Time
Overview:
Create unforgettable experiences at Sunriver Resort—be the first step in our guests' adventures as a Reservations Agent! Our Reservations Team is looking to add on another Reservations Sales Agent! The Reservations Sales Agent is expected to make, confirm, and cancel reservations in a pleasant, professional and efficient manner so as to create a positive guest impression and increase resort occupancy. They will monitor inventory, open and close room types and rate levels, and coordinate group bookings and monitor pick-up, in order to assure profitability of the resort. They will assist in maintaining the AAA Four Diamond Standards.
The Reservations Sales Agent will always conduct themselves in a manner which supports the Core Values of Sunriver Resort: Trust, Commitment, Open and Honest Communication. They shall strive to provide exceptional service to both internal and external guests at all and for exemplifying the Sunriver Resort Culture as well as promoting Sunriver Resort as both the Destination and Employer of Choice!
Benefits:
Paid Time Off
401k Matching
Complimentary and Discounted Stays
Free Golf
Free Recreation Rentals including Bikes and Marina
Medical and Health Benefits
50% Food and Beverage
50% Retail
And more!
Responsibilities:
Answers incoming guests call professionally
Books reservations for guests, ensuring accuracy in reservation
Responsible for reaching budgeted monthly targeted Average Daily Rate(ADR)
Obtains a low percentage of call abandonment on monthly basis
Cancels or changes reservations as requested
Maintains a strong understanding of Sunriver Resort and Central Oregon alike
Capitalizes on up-selling to maximize night stays and maximizing rates
Focuses on yield management strategies
Generates additional interest in all recreation/spa products and utilizes concierge/vacation planner to solicit business
Responsible for tracking calls that are “turn away”
Performs daily duties on the reservations report assignments
Provides general resort information for guests
Offers warm and sincere welcome/farewell for all guests of Sunriver Resort including use of guest name & good eye contact with each guest
Resolves guest problems and is empowered to act in absence of manager
Makes decision on VIP status and communicates appropriately
Maintains strong communications with Front Desk, Concierge and Bell service
Maintains an up to date working knowledge of all resort amenities as well as any special events
Interacts with resort staff in a professional manner, assisting other departments with necessary information
Up sells other resort services and amenities to guests
Qualifications:
High school diploma or equivalent
Prior hospitality experience preferred
At least one year customer service experience required
Prior inbound calling experience preferred
Must have excellent phone etiquette
Must have strong computer skills
Must have strong working knowledge of Microsoft Office programs
Must be able to accurately follow instructions, both verbally and written
Must be highly detailed orientated
Ability to work a flexible schedule that may include evenings, weekends and holidays
Must have the ability to deal effectively and interact well with the guests and associates
Must have a passion for creating an exceptional experience for all guests
Create unforgettable experiences at Sunriver Resort—be the first step in our guests' adventures as a Reservations Agent! Our Reservations Team is looking to add on another Reservations Sales Agent! The Reservations Sales Agent is expected to make, confirm, and cancel reservations in a pleasant, professional and efficient manner so as to create a positive guest impression and increase resort occupancy. They will monitor inventory, open and close room types and rate levels, and coordinate group bookings and monitor pick-up, in order to assure profitability of the resort. They will assist in maintaining the AAA Four Diamond Standards.
The Reservations Sales Agent will always conduct themselves in a manner which supports the Core Values of Sunriver Resort: Trust, Commitment, Open and Honest Communication. They shall strive to provide exceptional service to both internal and external guests at all and for exemplifying the Sunriver Resort Culture as well as promoting Sunriver Resort as both the Destination and Employer of Choice!
Benefits:
Paid Time Off
401k Matching
Complimentary and Discounted Stays
Free Golf
Free Recreation Rentals including Bikes and Marina
Medical and Health Benefits
50% Food and Beverage
50% Retail
And more!
Responsibilities:
Answers incoming guests call professionally
Books reservations for guests, ensuring accuracy in reservation
Responsible for reaching budgeted monthly targeted Average Daily Rate(ADR)
Obtains a low percentage of call abandonment on monthly basis
Cancels or changes reservations as requested
Maintains a strong understanding of Sunriver Resort and Central Oregon alike
Capitalizes on up-selling to maximize night stays and maximizing rates
Focuses on yield management strategies
Generates additional interest in all recreation/spa products and utilizes concierge/vacation planner to solicit business
Responsible for tracking calls that are “turn away”
Performs daily duties on the reservations report assignments
Provides general resort information for guests
Offers warm and sincere welcome/farewell for all guests of Sunriver Resort including use of guest name & good eye contact with each guest
Resolves guest problems and is empowered to act in absence of manager
Makes decision on VIP status and communicates appropriately
Maintains strong communications with Front Desk, Concierge and Bell service
Maintains an up to date working knowledge of all resort amenities as well as any special events
Interacts with resort staff in a professional manner, assisting other departments with necessary information
Up sells other resort services and amenities to guests
Qualifications:
High school diploma or equivalent
Prior hospitality experience preferred
At least one year customer service experience required
Prior inbound calling experience preferred
Must have excellent phone etiquette
Must have strong computer skills
Must have strong working knowledge of Microsoft Office programs
Must be able to accurately follow instructions, both verbally and written
Must be highly detailed orientated
Ability to work a flexible schedule that may include evenings, weekends and holidays
Must have the ability to deal effectively and interact well with the guests and associates
Must have a passion for creating an exceptional experience for all guests
Reference: 202883177
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