Introduction:

Are you a proactive leader with a passion for delivering exceptional customer service? Do you thrive in fast-paced environments and love solving problems? Do you have experience with KPIs, holding your team accountable, and being able to forecast what is needed from your department? If so, we want YOU to join our team as a Plumbing Service Manager!

Why Join Thornton & Grooms?:

Thornton & Grooms is more than a workplace; we are a dynamic community committed to unlocking your full potential. Join a culture that values continuous professional development, integrity, and collaboration. A place where core values are more than just words on a wall, but the principles we live by. We understand a healthy balance is essential to our employee’s well-being and success. This is why we offer comprehensive benefits and no on-call for our field professionals. Our people don’t just work here; they thrive here. Thornton & Grooms. Trusted & Guaranteed since 1937. 

More About the Position:

A T&G Service Manager

Will be expected to grow your team’s conversion rate, average ticket, hold them accountable to KPI’s and achieving our sales budget, and recruit to your staffing plan and budget

Create call to action marketing supported campaigns, weekly special concepts, that drive sale beyond monthly budget expectations

Participate in daily huddles to report on previous day and project current day drive to sales

Manage, track, and expand proposal follow up process and captain the financing process, manage our vendors, and facilitate training

Schedule and perform 1 on 1 meetings with your direct reports (ride a-long’s count as a 1 on 1)  

What Does It Take?:

High school diploma or GED

Minimum of 3 years in a leadership role (home services industry is a plus) Plumbing experience is not required

Proven track record in meeting KPI targets in a growing organization

Experience following budget and financial plan for your department or including forecasting 

Ability to pass prescreening requirements: Clear 9-panel drug test, background check, and a clean motor vehicle report for the past three years

What Benefits Can You Look Forward To?:

Paid community service and wellness days

Excellent medical, dental, vision, and life coverage (with HSA matching options)

1:1 match on retirement savings (up to 3.5%)

Free Home Care Club and 50% discount on the services we provided

Company provided vehicle and gas card    

Check Out Our Reviews at the Link Below:

Stop by for an onsite interview:

Every Friday, at 9 am 

Every Monday at 3pm 

Every Tuesdat at 4pm

Please arrive at 24565 Hallwood Ct Farmington Hills, 48335. This building is the second building you will see with the Thornton and Grooms trucks. We do have two buildings.

Parking: Please park in one of our two building lots only. We have signs indicating where the addition parking is along the tree line faces away from Halsted (behind the skating rink), where our trucks are. If you are unsure, please ask one of our staff members when you enter the building and they will guide you on where to park.

Plan to be here around an hour and a half. We will give an overview of the company, a tour, and on-site interview with a hiring manager.

Check out our reviews at the link: Learn More About Our Company | Thornton & Grooms ((url removed))

e link: Learn More About Our Company | Thornton & Grooms ((url removed))