Customer Service Representative
Posted on Oct 1, 2024 by Snap-on Inc
Carol Stream, IL
Customer Service
Immediate Start
Annual Salary
Full-Time
Overview:
We are currently seeking a Customer Service Representative to answer incoming customer service calls and emails, process customer orders, and provide technical customer support to outside representatives, distributors and end users on-site at Sturtevant Richmont in Carol Stream, Illinois.
Responsibilities:
Respond to customer inquiries regarding pricing, expediting, quotes, complaints, shortages and overages.
Match customer requirements with standard products and services.
Prepare quotes for standard products, as required.
Process orders into computer system
Prepare repair quotes and perform follow-up on repair orders.
Issue debits and credits and process returned goods.
Interface with other employees to obtain information needed to respond to customer inquiries.
Coordinate export shipments with freight companies as directed by distributor, ensuring all export documentation is accurate.
Access, update and maintain customer computer database and manual record-keeping system for individual accounts.
Prepare and follow ISO documents and procedures, as needed.
Typing and filing
May occasionally lift, push, pull or carry up to 25 lbs
Qualifications:
High school diploma or equivalent required
Proficient in Microsoft Office, including Excel
Must be able to operate office equipment, such as a fax machine and copier
Pleasant telephone manner and ability to effectively communicate with customer
Strong ability to multi-task and juggle multiple priorities
Customer service experience within a manufacturing company is preferred
We offer a complete benefits package, which includes medical, dental, vision, life insurance, tuition reimbursement, paid vacation days and more!
Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran
We are currently seeking a Customer Service Representative to answer incoming customer service calls and emails, process customer orders, and provide technical customer support to outside representatives, distributors and end users on-site at Sturtevant Richmont in Carol Stream, Illinois.
Responsibilities:
Respond to customer inquiries regarding pricing, expediting, quotes, complaints, shortages and overages.
Match customer requirements with standard products and services.
Prepare quotes for standard products, as required.
Process orders into computer system
Prepare repair quotes and perform follow-up on repair orders.
Issue debits and credits and process returned goods.
Interface with other employees to obtain information needed to respond to customer inquiries.
Coordinate export shipments with freight companies as directed by distributor, ensuring all export documentation is accurate.
Access, update and maintain customer computer database and manual record-keeping system for individual accounts.
Prepare and follow ISO documents and procedures, as needed.
Typing and filing
May occasionally lift, push, pull or carry up to 25 lbs
Qualifications:
High school diploma or equivalent required
Proficient in Microsoft Office, including Excel
Must be able to operate office equipment, such as a fax machine and copier
Pleasant telephone manner and ability to effectively communicate with customer
Strong ability to multi-task and juggle multiple priorities
Customer service experience within a manufacturing company is preferred
We offer a complete benefits package, which includes medical, dental, vision, life insurance, tuition reimbursement, paid vacation days and more!
Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran
Reference: 202887895
https://jobs.careeraddict.com/post/95696975
Customer Service Representative
Posted on Oct 1, 2024 by Snap-on Inc
Carol Stream, IL
Customer Service
Immediate Start
Annual Salary
Full-Time
Overview:
We are currently seeking a Customer Service Representative to answer incoming customer service calls and emails, process customer orders, and provide technical customer support to outside representatives, distributors and end users on-site at Sturtevant Richmont in Carol Stream, Illinois.
Responsibilities:
Respond to customer inquiries regarding pricing, expediting, quotes, complaints, shortages and overages.
Match customer requirements with standard products and services.
Prepare quotes for standard products, as required.
Process orders into computer system
Prepare repair quotes and perform follow-up on repair orders.
Issue debits and credits and process returned goods.
Interface with other employees to obtain information needed to respond to customer inquiries.
Coordinate export shipments with freight companies as directed by distributor, ensuring all export documentation is accurate.
Access, update and maintain customer computer database and manual record-keeping system for individual accounts.
Prepare and follow ISO documents and procedures, as needed.
Typing and filing
May occasionally lift, push, pull or carry up to 25 lbs
Qualifications:
High school diploma or equivalent required
Proficient in Microsoft Office, including Excel
Must be able to operate office equipment, such as a fax machine and copier
Pleasant telephone manner and ability to effectively communicate with customer
Strong ability to multi-task and juggle multiple priorities
Customer service experience within a manufacturing company is preferred
We offer a complete benefits package, which includes medical, dental, vision, life insurance, tuition reimbursement, paid vacation days and more!
Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran
We are currently seeking a Customer Service Representative to answer incoming customer service calls and emails, process customer orders, and provide technical customer support to outside representatives, distributors and end users on-site at Sturtevant Richmont in Carol Stream, Illinois.
Responsibilities:
Respond to customer inquiries regarding pricing, expediting, quotes, complaints, shortages and overages.
Match customer requirements with standard products and services.
Prepare quotes for standard products, as required.
Process orders into computer system
Prepare repair quotes and perform follow-up on repair orders.
Issue debits and credits and process returned goods.
Interface with other employees to obtain information needed to respond to customer inquiries.
Coordinate export shipments with freight companies as directed by distributor, ensuring all export documentation is accurate.
Access, update and maintain customer computer database and manual record-keeping system for individual accounts.
Prepare and follow ISO documents and procedures, as needed.
Typing and filing
May occasionally lift, push, pull or carry up to 25 lbs
Qualifications:
High school diploma or equivalent required
Proficient in Microsoft Office, including Excel
Must be able to operate office equipment, such as a fax machine and copier
Pleasant telephone manner and ability to effectively communicate with customer
Strong ability to multi-task and juggle multiple priorities
Customer service experience within a manufacturing company is preferred
We offer a complete benefits package, which includes medical, dental, vision, life insurance, tuition reimbursement, paid vacation days and more!
Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran
Reference: 202887895
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