Part-Time Customer Service Advisor

£11.44 per hour

Loughborough

22.5 hours per week

SF Recruitment is seeking a dedicated Customer Service Advisor to join a growing business in Loughborough. This is a part-time role that offers a dynamic work environment where every day presents new challenges. There are also opportunities for long-term growth for the right candidate, with the potential for permanent employment after the New Year.

Key Responsibilities:

Handle inbound and outbound customer inquiries via phone, email, and internet.
Manage assigned inboxes and ensure prompt responses to clients, participants, and suppliers.
Address and resolve complaints, escalating them when necessary.
Adhere to budgets and processes for order completion and reconciliation.
Maintain accurate order records using agreed formats and processes.
Utilise strong Excel skills to manage reward uploads, ensuring accuracy in descriptions, imagery, pricing, and supplier setup.
Process orders following internal procedures to ensure smooth operations.
Collaborate with Account Managers to develop ideas and support communication plans.
Work within project plans and briefing documents to ensure successful project execution.

Ideal Candidate:

Strong communication skills and a customer-focused mindset.
Excellent Excel skills with exceptional attention to detail.
Ability to manage multiple tasks and work collaboratively with the team.
Comfortable handling both inbound and outbound calls.

If you are seeking a role where your contributions make a significant impact, apply now to join a thriving business