Customer Experience & Sales Support Administrator
Location: Shoreditch, London
About SwiftSwitch: SwiftSwitch is one of the UK's leading utility consultancies. Our team of experts are innovators in simplifying complex utility decisions for businesses across the UK. From our vibrant Shoreditch hub, we've built a reputation for excellence, offering unparalleled access to over 50 top-tier utility suppliers.
We're the one-stop shop for businesses seeking to optimize their utility management within energy, payment services, telecommunications, waste, and water solutions. Our recent growth has created an exciting opportunity for a detail-oriented administrator to join our vibrant team.
The Role: Customer Experience & Sales Support Admin In this pivotal position, you'll be a key player in connecting our sales team, valued customers, and trusted suppliers. Your passion for administration and customer service will be the driving force behind our efficient sales processes and stellar customer experiences.
Your Impact:
* Conduct quality assurance audits and manage contract processing
* Excellent communication abilities to interact confidently with customers and colleagues
* Strong time management, attention to detail, and ability to multi-task effectively
* Proactive approach to problem-solving and implementing process enhancements
* Eagerness to learn, grow professionally, and embrace continuous development
* Prior experience in administration, customer service, or a similar role is preferred
Your Toolkit:
* Exceptional communication skills
* Excellent time management and a keen eye for detail in a multi-faceted role
* An innovative approach to problem-solving and process optimisation
* Enthusiasm for professional growth and an appetite for continuous learning
* A background in administration or customer service is essential
At SwiftSwitch, we're committed to nurturing talent and paving the way for long-term career advancement within our collaborative team.
The Essentials:
* Schedule: Monday - Friday, office-based (no weekends)
* Perks: Energetic office vibe, prime Shoreditch location, festive season break, exciting company events, gym membership
* Compensation: £22,000 - £24,000 per year
Join us in our mission to redefine utility management – your journey to an exciting career starts here at SwiftSwitch