Department description

Own essential administrative work to support the activities of our field agents and schedulers. To maintain and accurately update customer accounts and internal data sources to accurately reflect the activity of a Field Debt Solutions Agent or third party field agent in a timely manner.

Responsibilities

Completing initial and final checks on accounts to ensure suitability for Warrant execution
Taking calls from to support scheduling activities
Monitoring and completing work within task lists to minimise drop off and ensure we are adhering to regulatory time frames
Monitoring and chasing allocation of payments made to field agents by cash or cheque and ensuring they are allocated no later than two working days after populating the database
Printing and distributing Local HR letters and Local court letters
Creating electronic court packs to either central courts or field agents attending court
Supporting Schedulers with Court bookings and payments
Compiling and sending Locksmith/third party 'D3' report to agents on a daily and weekly basis
Update Agents/third party agents with Locksmith and dog handler details
Ensuring all actions and behaviours treat our customers fairly and comply with regulations
Working daily warrant application reports
Provide any business updates via SMS to Field debt solutions which includes Authorisation SMS
Providing ad-hoc support to the wider department when required
Monitoring of Scheduler mailbox and responding to any local court requests

Qualifications

The actions and behaviours of all employees must treat our customers fairly and comply with regulations

For all customer facing roles employees must understand any regulations, policies and processes which relate to their job role and provide fair outcomes when giving service to our customers.

Ability to spot patterns and potential risk to business and deal with this appropriately
Self-motivated and able to complete high volumes of tasks without compromising quality of work
A working knowledge of the debt journey and the field debt processes
Excellent communication skills both verbal and written
A high attention to detail, able to consistently producing accurate work of a high standard whilst working high volumes of similar tasks
Prioritise workload and work to tight deadlines within a fast paced environment
To be naturally positive and a problem solver
Computer literacy (proficient in Windows, Word, Excel) and willingness to learn new skills
Handle confidential information and customer sensitive data
An excellent knowledge of FDS and Credit Management systems, processes and policiesRullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants