JOB DESCRIPTION: Project Engineer
Due to continued business expansion, we are seeking a dynamic team player to join our project team, based in Ringwood, Hampshire.
We are looking for candidates with experience in an MSP environment who possess advanced skills in networking, server support, and wireless technologies. The candidate will primarily work independently, with support from the senior project team and the support desk.
About the Role:
The Project Engineer will be responsible for delivering dynamic and reactive single-day projects, including configuring and installing network hardware, setting up new users, delivering MS365 solutions, and overseeing data migrations. Additionally, the candidate will serve as a point of escalation for certain customer service requests.
The role includes ongoing maintenance of Microsoft Server Architecture and management of cloud and on-premise core services and infrastructure, including Microsoft M365, computers (both cloud and laptops/desktops), storage, and networking. The engineer will ensure effective management of the environments regarding uptime and capacity.
The ideal candidate will have experience across a broad range of technologies, both in the cloud and on-premise, including core services like cabling, networking (VLANs), and ERP solutions. They should also have experience with rapid deployment and agile approaches. A strong motivation to gain exposure to cutting-edge business-enabling technologies is essential.
The candidate should have worked in a technical project role for over three years in a project-driven environment and seek a pivotal and challenging role in a cloud-first business. This role is based in Ringwood, but you will be required to attend sites as needed to meet customer demands and agreed service levels.
Role and Responsibilities:
The Project Engineer will include the following duties:
Delivering single-day projects and providing support on escalated tickets from the support desk.
Managing daily schedules to meet project deadlines while assisting with service requests and acting as a point of escalation for the support desk.
Overseeing the life cycle of a project to ensure an excellent customer experience.
Attending sites to resolve reported issues, install hardware, and set up appropriate cabling.
Providing advanced support in networking, infrastructure, and Wi-Fi.
Escalating cases when necessary.
Updating support case information promptly and maintaining all support, project, and customer documentation as needed.
Assisting with administrative duties when required.
Required Knowledge and Experience:
Excellent interpersonal skills.
Organized and self-motivated.
Effective communication skills at all levels within an organization.
Strong time management skills with the ability to handle competing demands.
Influential abilities to set expectations and coordinate projects.
A solid understanding of network technologies and networking fundamentals.
Technical expertise in Microsoft's full technology stack (Windows 10, Intune MDM, Active Directory, Azure, Security, MS365, etc.).
Experience in both high-level and low-level solution design and implementation.
Familiarity with Draytek (or similar) Unified Threat Management Systems and Firewalls.
Experience with UniFi (or similar) wireless access points and network switches.
In-depth understanding of network protocols, routing, subnets, and VLANs.
Experience (Desired but not essential):
Knowledge of remote support tools such as AnyDesk, Pulseway, or Automate.
Professional qualifications (CISCO, Microsoft, etc.).
Experience with Active Directory and Microsoft Entra.
Office 365 migration experience.
Salary and Benefits:
Salary: £36k-£40k per year (Depending on Experience).
Core Hours: Monday to Thursday 9:00 am to 5:30 pm and Friday 9:00 am to 5:00 pm.
On-site parking.
20 days of holiday plus Bank Holidays.
Holiday allowance increases with length of service.
Company pension scheme.
Company-wide bonus schemes.
Use of company vehicle where appropriate.
Staff chill space with dartboard, sofa, TV, games, and refrigerator.
Staff social events