Receptionist (Private Medical)- *Advertised by West End Branch

Overview of Core Responsibilities:

The Receptionist will serve as a vital member of the clinic's team, responsible for delivering exceptional customer care and ensuring a seamless patient journey. In this role, you will welcome and assist visitors, coordinate front-desk activities, and provide administrative support to facilitate the smooth running of the clinic. Demonstration of outstanding customer service skills is essential to enhance the overall patient experience.

JOB TITLE: Receptionist

COMPANY: Medical

CONTRACT: Permanent

SALARY: £25,000 - £27,000

To thrive as a Receptionist, you should have a warm and friendly demeanour, as this role requires extensive customer interaction. The ability to handle emergencies efficiently, streamline processes, and manage multiple tasks is crucial. Flexibility, as well as strong communication and stress management skills, are highly valued.

Key Roles and Responsibilities:

Greet and welcome patients and visitors upon arrival
Direct individuals to the appropriate destination within the clinic
Maintain a tidy and presentable reception area, ensuring necessary amenities are readily available
Provide accurate information in person, over the phone, and via email
Handle incoming and outgoing mail and deliveries
Uphold office security measures and control access via the reception desk
Assist with various administrative tasks, such as filing, photocopying, and scanning
Support the administrative and clinical teams as needed
Prepare clinic and theatre notes
Register patients with comprehensive information
Schedule surgery and follow-up appointments
Manage patient invoicing and payment processingOther Essential Skills and Abilities:

Professional demeanour and appearance
Excellent written and verbal communication skills
Strong customer care abilities
Exceptional organisational skills
Discretion in handling personnel matters
Collaborative mindset and ability to work independently
Alignment with the organisation's vision and mission statement
Proficiency in IT tools and systems
Effective multitasking and prioritisation abilities
Resourcefulness and proactive approach to problem-solvingOther benefits include 25 days of annual leave plus 8 bank holidays (with increased allowance based on tenure), enrollment in a pension scheme, regular company outings, monthly health and wellness activities, as well as training and development opportunities.

If you are looking to be part of a prestigious eye care clinic that values professionalism, excellence, and patient satisfaction, apply now to join our client's team as a Medical Secretary.

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