Job Title: Customer Service Executive
Salary: £23,000 per annum
Location: Hatfield
Contract: Permanent
Hours: Monday to Friday - 8:00am - 4:30pm or 10:00am - 6:30pm and Saturday shift 9:00am - 1:00pm on a rota basis

COMPANY PROFILE
An exciting opportunity has arisen to work for our client based in Hatfield. They are a fast growing and successful SME who are in the insurance industry. If you have excellent customer service skills, a great work ethic and are enthusiastic this could be the perfect role for you.

Our client will consider applications from both candidates with office experience and without. This opportunity would also suit a graduate or school leaver as full training will be provided.

SKILLS REQUIRED
·Confident and personable telephone manner
·Excellent customer service skills gained from office based, retail or hospitality environments.
·Good attention to detail
·Competent with Microsoft Packages
·Upbeat, enthusiastic and proactive

RESPONSIBILITIES
·Handling inbound customer service enquiries from both new and existing customers
·Update customer records and set up new policies
·Issuing renewal documentation to customers
·Making outbound calls to customers and clients
·Completing the administration process for insurance plans, including setting up, cancellations and postal communications
·Ensure all documentation is sent out to customers and clients in the set time frames
·Escalate any complaints to senior members of the team
·Stay in line with GDPR and FCA regulations

COMPANY BENEFITS
·22 days holiday + bank holidays
·Private healthcare & Eyecare
·Free parking onsite
·Company social events
·Career progression opportunities
·Pension scheme
·Lovely offices, with nice break out areas, pool table etc

Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days if you have been shortlisted. Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10's Privacy Policy as to how we hold your data