2nd line engineer

Hays Specialist Recruitment

Posted on Oct 1, 2024 by Hays Specialist Recruitment
Salisbury, Wiltshire, United Kingdom
IT
1 Nov 2024
£33.5k - £33.5k Annual
Full-Time

Your new company
This Facilities Management business is in a great position to add another 2nd line Support Engineer to their team. You'll be based in their head office North of Salisbury, so will require your own transport, but there is free parking available. You will be working for an organisation who provide services to the MOD and will be able to work on a hybrid basis, which will usually be 2 days a week on site just outside of Salisbury.

Your new role
As part of the IT Service Desk team, the 2nd line engineer will provide effective and efficient technical support to the clients' users (mainly over the phone, but also sometimes in person) to keep the business users productive.

What you will be doing:

  • Provide IT support to users via the IT Service Desk to ensure that our business can use IT Services as expected.
  • Handle and manage incoming calls and online requests to the IT Service Desk, and log within the Service Management tool (Halo).
  • Ensure that all IT Incidents and Service Requests are resolved in an effective, efficient, and customer-centric manner, with updates recorded in Halo as appropriate.
  • Understand and follow agreed IT Service Management processes, and ensure colleagues are informed on the best way to interact with the IT Service Desk.
  • Coordinate effectively with other IT Support Analysts and provide support and guidance to other IT department team members.
  • Ensure user awareness and compliance with relevant policies and procedures (eg IT Security).
  • Identify and help deliver continuous improvement to IT Services.

What you'll need to succeed
You must be eligible for SC clearance (lived and worked in the UK for the last 5 years minimum)

  • Windows 11.
  • Experience with Service Management tools.
  • Experience of integrating Service Management tools with other platforms (eg Sharepoint) to support continuous improvement.
  • IT Service Desk reporting (eg ticket analysis, reporting on KPIs such as 'first time fix', trend analysis).
  • Experience of hardware and software refresh initiatives, including provisioning of end-user devices.
  • Experience of device configuration management tools, such as Microsoft Endpoint Configuration Manager (SCCM).
  • Problem Management.
  • ITIL Foundation certification.

What you'll get in return
With a salary of up to £33,500, and a generous benefits package which includes access to industry-leading training/certifications, good pension, free parking, and you'll work alongside some highly experienced and talented colleagues to share knowledge (which is actively encouraged). There are also great opportunities to accumulate/stack holiday through their annual leave policy.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.


Reference: 2830930394

https://jobs.careeraddict.com/post/95683584

This Job Vacancy has Expired!

Hays Specialist Recruitment

2nd line engineer

Hays Specialist Recruitment

Posted on Oct 1, 2024 by Hays Specialist Recruitment

Salisbury, Wiltshire, United Kingdom
IT
1 Nov 2024
£33.5k - £33.5k Annual
Full-Time

Your new company
This Facilities Management business is in a great position to add another 2nd line Support Engineer to their team. You'll be based in their head office North of Salisbury, so will require your own transport, but there is free parking available. You will be working for an organisation who provide services to the MOD and will be able to work on a hybrid basis, which will usually be 2 days a week on site just outside of Salisbury.

Your new role
As part of the IT Service Desk team, the 2nd line engineer will provide effective and efficient technical support to the clients' users (mainly over the phone, but also sometimes in person) to keep the business users productive.

What you will be doing:

  • Provide IT support to users via the IT Service Desk to ensure that our business can use IT Services as expected.
  • Handle and manage incoming calls and online requests to the IT Service Desk, and log within the Service Management tool (Halo).
  • Ensure that all IT Incidents and Service Requests are resolved in an effective, efficient, and customer-centric manner, with updates recorded in Halo as appropriate.
  • Understand and follow agreed IT Service Management processes, and ensure colleagues are informed on the best way to interact with the IT Service Desk.
  • Coordinate effectively with other IT Support Analysts and provide support and guidance to other IT department team members.
  • Ensure user awareness and compliance with relevant policies and procedures (eg IT Security).
  • Identify and help deliver continuous improvement to IT Services.

What you'll need to succeed
You must be eligible for SC clearance (lived and worked in the UK for the last 5 years minimum)

  • Windows 11.
  • Experience with Service Management tools.
  • Experience of integrating Service Management tools with other platforms (eg Sharepoint) to support continuous improvement.
  • IT Service Desk reporting (eg ticket analysis, reporting on KPIs such as 'first time fix', trend analysis).
  • Experience of hardware and software refresh initiatives, including provisioning of end-user devices.
  • Experience of device configuration management tools, such as Microsoft Endpoint Configuration Manager (SCCM).
  • Problem Management.
  • ITIL Foundation certification.

What you'll get in return
With a salary of up to £33,500, and a generous benefits package which includes access to industry-leading training/certifications, good pension, free parking, and you'll work alongside some highly experienced and talented colleagues to share knowledge (which is actively encouraged). There are also great opportunities to accumulate/stack holiday through their annual leave policy.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

Reference: 2830930394

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