In a Nutshell…

We have an exciting opportunity for a Sales Progressor to join our team within Vistry South East, at our Caterham office in Surrey. As our Sales Progressor, you will progress reservations to exchange and legal completion within the company agreed timescales.

You will also support the customer journey and effect timely exchanges through regular communications with solicitors, mortgage brokers and estate agents, dealing with issues promptly and efficiently.

You will keep the business informed on all sales progress for accurate financial legal completions forecasting.

Let's cut to the chase, what's in it for you…

Competitive basic salary and annual bonus
Up to 33 days annual leave plus bank holidays
Private Healthcare
Enhanced maternity, paternity and adoption leave
Competitive contributory pension scheme
Life assurance - 4 x your annual salary
Share incentive schemes
Employee rewards portal with many more benefits…In return, what we would like from you…

Behave in line with our company values - Integrity, Caring and Quality
5 GCSEs/GCEs including Maths and English, or equivalent
A Levels in any discipline
Legal and/or Estate Agency, New Homes background
Strong IT skills
Experience with CRM systems
Intermediate Excel skills
Able to work under pressure, prioritise and meet set deadlines
A good understanding of building regulations and legal obligations
Proficient with MS Office programmes, specifically Outlook, Word and Excel and Sales software e.g. COINs/Keys
Excellent telephone manner and email etiquette
Ability to deal with customers and stakeholders in a friendly and professional manner
Able to effectively handle difficult situations
Strong negotiation skills
Willing to be flexible in respect of day-to-day duties and hours worked
Full driving licenseDesirable…

Relevant experience working for a residential housebuilder
Legal Conveyancing knowledgeMore about the Sales Progressor role…

Update Keys with all sales progress activity, keeping all plot records up to date with accurate information.
Liaise with the Sales Director, Sales Manager and Marketing Manager from site set up and manage Keys - Dynamics 365 Database from Coming Soon until site sales presence.
Proactively communicate on a daily/weekly basis to the Sales Director any issues with conveyancing and plot progression to ensure completions targets are achieved.
Ensure new developments are set up with the legal teams in readiness for the first sales release.
Obtain management proposals from the managing agents and set up the management companies.
Ensure contracts are issued by company solicitors within the agreed timescales and with the correct plans/information.
Liaise with other Vistry departments to ensure enquires etc are responded to within a timely manner.
Produce weekly sales progression tracker for sales team.
Keep in touch with the sales team and the customer updating them on their purchase and advising them of actions they need to take.
Liaise with mortgage lenders, solicitors and estate agents and other Vistry departments to deal with any issues that arise.
Attend weekly sales/build meeting and forecast expected exchanges, providing reasons for delays on overdue contracts.
Report on KPIs including outstanding contracts, time taken to achieve exchange, upcoming legal completions.
Generate general letters/memos, e.g. pre-contract meeting letters, 35-day intention to complete letters, welcome letters.
Complete extensive list of weekly and monthly reports e.g. reservations; outstanding missives; legal completion statistics; data schedules; revenues; availability; releases; costs; deposits, etc and ensuring that the reports are completed in a timely and accurate manner.
To progress the part exchange resales to exchange and legal completion. Liaise with solicitors, estate agents and our external team that help us in the delivery of part exchange.
Present a positive image of Vistry through all dealings with purchasers.
Perform general office administration tasks, as and when required, to meet the needs of the department - e.g. filing, photocopying, fielding telephone calls.
Provide a service of excellence, developing opportunities for customer feedback and involvement to deliver continuous improvement.
Develop effective working relationships with solicitors, mortgage brokers, Homes England, lenders, sales team and Vistry departments.
Attend and contribute to regional meetings as required.Finally, let's tell you a bit more about us…

We're Vistry Group, the UK's leading provider of affordable mixed-tenure homes. Our core values of integrity, caring, and quality shape all we do; our partnership-led approach helps us build sustainable communities where they're needed most.

You're probably familiar with our unmatched portfolio of brands: Linden Homes, Bovis Homes, and Countryside Homes. We also have Vistry Works, our timber frame manufacturing operation, and Vistry Services, our support functions. Together, we build more than homes, so there's nowhere better to build your career. We're proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. Join us in making Vistry.

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