Job description:

Service Desk Manager - facilities management (FM) environment, specifically focused on overseeing a service desk team of 8 and 2 team leaders. This position is critical in ensuring that client inquiries and technical issues, likely related to a CAFM (Computer-Aided Facility Management) system, are handled efficiently and effectively.
Key elements include:

Role Summary:

Supervising a team: Leading a technical support team, ensuring high levels of customer satisfaction, mentoring staff, and guiding day-to-day operations.
Collaboration: Working closely with other FM departments and maintaining system performance.
Process Management: Monitoring ticketing in the FM system, raising Purchase Orders (POs), and ensuring that company policies are adhered to.
Training and Development: Overseeing training for both new hires and ongoing development of existing staff.
Reporting: Preparing performance reports and presenting to management.Qualifications:

Experience: At least two years in both facilities maintenance and a supervisory or management role, ideally in technical support.
Skills: Strong problem-solving skills, attention to detail, organizational ability, and effective communication with both technical and non-technical users.This role seems ideal for someone with a blend of FM system knowledge, team leadership experience, and a knack for problem-solving.

Benefits:

Annual leave
Bereavement leave
Company events
Company pension
Cycle to work scheme
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Free parking
Health & wellbeing programme
On-site parking
Paid volunteer time
Referral programme
Sick pay
Store discount

Apply now for more details :)