Join the dynamic field of customer support with an exciting opportunity to work remotely with a European-wide team. This full-time hybrid position (2 days a week in office in Canary Wharf) requires some initial customer support experience and fluency in Swiss German.

If you're passionate about customer service, have strong communication skills, and want to work on diverse customer support projects, this role is perfect for you. You'll provide support through email and social media, collaborating closely with our clients and focusing on consumer satisfaction, issue resolution, and service improvement.

Details

Monday to Friday - 8 or 8:30 am until 4 or 4:30 pm
2 Days a week in office
Salary up to £32k DOE Ideal Candidates:

Degree in Business, Communications, or related field
Previous experience in customer support with a strong interest in client relations
Excellent communication and problem-solving skills
Team player, detail-oriented, and comfortable in a fast-paced environment
Eager to learn and grow in customer support
Experience with Swiss and Austrian markets; fluent in Swiss GermanRole Responsibilities:

Act as a brand ambassador for our client, supporting customers via social media, live chat, and email
Provide exceptional support to clients and resolve issues effectively
Collaborate to improve customer service and suggest initiatives
Foster a collaborative team environment focused on service excellence
Document and present customer support strategies and outcomesWe offer a supportive, flexible work environment with exciting projects and opportunities to grow. Applications from all backgrounds are welcome.

Start your journey as a Customer Support Specialist today!

Apply now or contact Ebony on (phone number removed)

INDCP