Customer Service Manager
Posted on Oct 1, 2024 by CV-Library
Foston, Derbyshire, United Kingdom
Other
Immediate Start
£30k - £35k Annual
Full-Time
Job Purpose
Are you a dynamic professional with a passion for customer service and logistics? Join our team as a Customer Services Manager, responsible for maintaining top-tier account and customer communications. Ensure that our service meets the highest standards, aligned with our Service Level Agreements (SLA) and Key Performance Indicators (KPI).
Working Hours:
Monday – Friday (42.5 hours a week)
Responsibilities
* Manage customer accounts and respond to queries promptly.
* Process outbound and collection of freight movements using WMS and TMS systems.
* Accurately enter TMS jobs in a timely manner.
* Update and communicate internal schedules; provide outbound information to customers.
* Ensure correct rating of freight movements for timely invoicing.
* Perform administrative tasks to the highest standards, adhering to customer SLAs and internal processes.
* Communicate with other departments to ensure deliveries and collections are completed; report any failures.
* Investigate and rectify failed deliveries or discrepancies.
* Enter, collate, distribute, and present customer KPI data for internal and external communication.
* Maintain excellent verbal and written communication skills with a professional telephone manner.
Qualifications and Training:
Qualified to GCSE Level in English and Maths (or equivalent)
Knowledge and Experience:
Essential:
* Customer service experience within a Transport or Warehouse environment.
* Proficiency in MS Excel, Word, Outlook, PowerPoint and Salesforce
* Strong organisational and administrative abilities with the ability to work independently or as part of a team .
* Excellent communication and interpersonal skills
* Willingness to build strong interpersonal relationships and grow a customer service team
* Skilled in producing reports for management
What do we offer
* 30 days holiday including Bank Holidays
* Life Assurance Cover
* Health Cash Plan
* Personal development opportunities
* Free on-site parking
* Competitive salary
* Coaching, training and support – if you have the right interpersonal skills we’ll help with the rest
How to Apply
If you are ready to join a vibrant team and contribute to our success, apply today
Are you a dynamic professional with a passion for customer service and logistics? Join our team as a Customer Services Manager, responsible for maintaining top-tier account and customer communications. Ensure that our service meets the highest standards, aligned with our Service Level Agreements (SLA) and Key Performance Indicators (KPI).
Working Hours:
Monday – Friday (42.5 hours a week)
Responsibilities
* Manage customer accounts and respond to queries promptly.
* Process outbound and collection of freight movements using WMS and TMS systems.
* Accurately enter TMS jobs in a timely manner.
* Update and communicate internal schedules; provide outbound information to customers.
* Ensure correct rating of freight movements for timely invoicing.
* Perform administrative tasks to the highest standards, adhering to customer SLAs and internal processes.
* Communicate with other departments to ensure deliveries and collections are completed; report any failures.
* Investigate and rectify failed deliveries or discrepancies.
* Enter, collate, distribute, and present customer KPI data for internal and external communication.
* Maintain excellent verbal and written communication skills with a professional telephone manner.
Qualifications and Training:
Qualified to GCSE Level in English and Maths (or equivalent)
Knowledge and Experience:
Essential:
* Customer service experience within a Transport or Warehouse environment.
* Proficiency in MS Excel, Word, Outlook, PowerPoint and Salesforce
* Strong organisational and administrative abilities with the ability to work independently or as part of a team .
* Excellent communication and interpersonal skills
* Willingness to build strong interpersonal relationships and grow a customer service team
* Skilled in producing reports for management
What do we offer
* 30 days holiday including Bank Holidays
* Life Assurance Cover
* Health Cash Plan
* Personal development opportunities
* Free on-site parking
* Competitive salary
* Coaching, training and support – if you have the right interpersonal skills we’ll help with the rest
How to Apply
If you are ready to join a vibrant team and contribute to our success, apply today
Reference: 222407639
https://jobs.careeraddict.com/post/95675688
Customer Service Manager
Posted on Oct 1, 2024 by CV-Library
Foston, Derbyshire, United Kingdom
Other
Immediate Start
£30k - £35k Annual
Full-Time
Job Purpose
Are you a dynamic professional with a passion for customer service and logistics? Join our team as a Customer Services Manager, responsible for maintaining top-tier account and customer communications. Ensure that our service meets the highest standards, aligned with our Service Level Agreements (SLA) and Key Performance Indicators (KPI).
Working Hours:
Monday – Friday (42.5 hours a week)
Responsibilities
* Manage customer accounts and respond to queries promptly.
* Process outbound and collection of freight movements using WMS and TMS systems.
* Accurately enter TMS jobs in a timely manner.
* Update and communicate internal schedules; provide outbound information to customers.
* Ensure correct rating of freight movements for timely invoicing.
* Perform administrative tasks to the highest standards, adhering to customer SLAs and internal processes.
* Communicate with other departments to ensure deliveries and collections are completed; report any failures.
* Investigate and rectify failed deliveries or discrepancies.
* Enter, collate, distribute, and present customer KPI data for internal and external communication.
* Maintain excellent verbal and written communication skills with a professional telephone manner.
Qualifications and Training:
Qualified to GCSE Level in English and Maths (or equivalent)
Knowledge and Experience:
Essential:
* Customer service experience within a Transport or Warehouse environment.
* Proficiency in MS Excel, Word, Outlook, PowerPoint and Salesforce
* Strong organisational and administrative abilities with the ability to work independently or as part of a team .
* Excellent communication and interpersonal skills
* Willingness to build strong interpersonal relationships and grow a customer service team
* Skilled in producing reports for management
What do we offer
* 30 days holiday including Bank Holidays
* Life Assurance Cover
* Health Cash Plan
* Personal development opportunities
* Free on-site parking
* Competitive salary
* Coaching, training and support – if you have the right interpersonal skills we’ll help with the rest
How to Apply
If you are ready to join a vibrant team and contribute to our success, apply today
Are you a dynamic professional with a passion for customer service and logistics? Join our team as a Customer Services Manager, responsible for maintaining top-tier account and customer communications. Ensure that our service meets the highest standards, aligned with our Service Level Agreements (SLA) and Key Performance Indicators (KPI).
Working Hours:
Monday – Friday (42.5 hours a week)
Responsibilities
* Manage customer accounts and respond to queries promptly.
* Process outbound and collection of freight movements using WMS and TMS systems.
* Accurately enter TMS jobs in a timely manner.
* Update and communicate internal schedules; provide outbound information to customers.
* Ensure correct rating of freight movements for timely invoicing.
* Perform administrative tasks to the highest standards, adhering to customer SLAs and internal processes.
* Communicate with other departments to ensure deliveries and collections are completed; report any failures.
* Investigate and rectify failed deliveries or discrepancies.
* Enter, collate, distribute, and present customer KPI data for internal and external communication.
* Maintain excellent verbal and written communication skills with a professional telephone manner.
Qualifications and Training:
Qualified to GCSE Level in English and Maths (or equivalent)
Knowledge and Experience:
Essential:
* Customer service experience within a Transport or Warehouse environment.
* Proficiency in MS Excel, Word, Outlook, PowerPoint and Salesforce
* Strong organisational and administrative abilities with the ability to work independently or as part of a team .
* Excellent communication and interpersonal skills
* Willingness to build strong interpersonal relationships and grow a customer service team
* Skilled in producing reports for management
What do we offer
* 30 days holiday including Bank Holidays
* Life Assurance Cover
* Health Cash Plan
* Personal development opportunities
* Free on-site parking
* Competitive salary
* Coaching, training and support – if you have the right interpersonal skills we’ll help with the rest
How to Apply
If you are ready to join a vibrant team and contribute to our success, apply today
Reference: 222407639
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