Job Title: Customer Service Advisor
Location: Frodsham
Salary: Up to £23,000 per annum
Role: Permanent

Your role as Customer Service Advisor is to support the wider team and deliver an excellent end to end customer journey. An opportunity has arisen for an experienced Customer Service Advisor to join this rapidly expanding business. You will need to take control of all aspects of the customer relationship and be able to deliver an excellent customer journey.

The position will require an exceptional relationship builder, someone with experience of identifying, investigating and resolving customer service and service delivery issues. The role will require extensive internal communications and working alongside other departments to deliver excellent customer service, query and issue resolutions.

You and your colleagues will be the main point of contact for all customers queries. You will ensure customers needs are always met and go the extra mile to live up to the brand culture and values.

CUSTOMER SERVICE ADVISOR KEY RESPONSIBILITIES

Consistently deliver exceptional customer service
Adhere and live up to the company culture and values
Ensure that your product knowledge is of the highest possible level in order to drive service
Prioritising and problem solving at all times
Be truly passionate about customer journey and the impact that has on the wider business
Respond to customer service enquiries via phone, email and live webchats in a timely and professional manner
Resolve customer complaints and issues
Liase with suppliers to attain the best resolution for the customer
Collaborate with other departments to ensure customer satisfaction
Identify and escalate priority casesIDEAL CANDIDATE

You will have previous experience in a customer service role, this can be either face to face or phone based.
You will have personal drive in delivering great service and inspire this with your colleagues
Comfortable with customer interactions
Track record in delivering exceptional service
Help to create a positive environment for your colleagues and customers alike, displaying a knowledge and passion for our products that will emit confidence in our brand
Ability to work well in a team environment
Be able to demonstrate exceptional customer service skills to confidently respond to any customer complaints and comments in a positive and professional manner
Demonstrate a desire to offer our customers a truly satisfying experience
Basic computer skills
Ability to meet and exceed targets
A talented team player, able to be a great addition to an already inspiring team environment
Ability to solve problems; detail orientated; proactive and organised
We are looking for employees that have passion, vision, competitiveness and humility engrained into their way of lifeOUR CLIENT

Our client is an award-winning business who pride themselves in delivering world class service to their clients. They are growing rapidly and can give you personal development and great earning opportunities. If you are passionate about sales & service, friendly and full of drive you’ll fit right in.

COMMUTABLE LOCATIONS: Frodsham, Runcorn, Ellesmere Port, Northwich, Warrington, St Helens, Chester

ABOUT US: This Customer service advisor role is being handled by McCarthy Recruitment. We are an award-winning talent consultancy, committed to providing a professional and personalised recruitment service. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.
We are growing our team at our Northwest Head office and we are always eager to speak to curious, determined and driven individuals about a career in recruitment.

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