Charity Online Sales Manager | North West London | Up to £30,000

Zachary Daniels are proud to be partnering with a leading hospice charity in north west London.

This is an exciting opportunity for a charity retailer that has a good understanding of how charities use second-hand sites and may already lead the online sales in store.

Commercial awareness, entrepreneurial skills and project management skills would be crucial in growing the business and increasing revenue. The Online Sales Manager will be responsible for delivering digital sales targets, and building and leading the team of both paid staff and volunteers.

Key Responsibilities

Manage & develop the Online sales team - staff and volunteers
Establish new income streams via different online selling platforms
Develop efficient procedures and systems and give clear operating guidelines to staff and volunteers
Collaborate with Hospice's communications team to influence content on companies' websites and social media to drive sales and awareness of our online offering
Manage online team staff recruitment, induction and training programmes in conjunction with Operations and Ecommerce manager & HR
Develop volunteer recruitment and training in conjunction with shop-based staff and the Retail Volunteering Development Manager
Ensure the implementation of weekly reporting through Key Performance Indicators (KPI's), to aid in the management and support of the online operation
Contribute to forward planning and online sales development
Monitor and respond to market conditions tailoring stock mix to opportunities and competitor activity
Seek and develop innovative new online trading and business opportunities to increase income
Ensure all orders are confirmed and customers communicated effective
Ensure posting and packaging are done on time
Familiar with eBay's policies
Perform regular analysis of key competitors
Carry out any other duties or general tasks as may reasonably be required as are within the scope, spirit and purpose of the job, the title of the post and its grading as requested by the Line Manager or his/her higher level of authority

Skills

Experience with eBay and other selling and buying platforms
Experience in pricing and listing retail products online
Ability to understand and analyse sales figures
Ability to manage and lead the team
Accuracy and attention to detail
Ability to work to tight deadlines
Logical and analytical approach to work
Planning and organising skills
Strong commitment to customer service
Imagination and initiative
Ability to work with minimum supervision
Ability to implement change effectively
A good standard of education including numeracy and IT skills Charity Online Sales Manager | North West London | Up to £30,000

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