Software Support Engineer - Application Support. - MS - SQL Server.

Location: Salisbury for 3 months, then moving to hybrid after 3 months (3 days from home a week)

The company are an established software house that develop enterprise software solutions.

They are looking for an Application / Software Support engineer with experience in Ms-SQL.

The role involves working within a team of 5 providing application support with some installation work on the companies own software solutions, which are SQL Server based.

The company offer a great place to work. They have incredibly low staff turnover due to providing an excellent working environment and culture to continue to grow and develop your career.

Job Role

* install and configure computer applications

* provide support over the phone or via remote desktop software, clients resolve issues

* follow instructions and guidance in Confluence to find a fault or set up a system

* support the roll-out of new applications

* prioritise and manage many open cases at one time

* rapidly establish a good working relationship with customers and other professionals, such as software developers

Skills

* a good memory of how software and operating systems work

* excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution

* the ability to work well in a team

* strong problem-solving skills

* the ability to prioritise your workload

* Ideally have experience in support or a familiarity with software and working in a technical environment.

* Be familiar with a ticketing system for the receipt of issues and updating with internal notes of your actions and communications with the client

* Ability to translate technical information to varying levels of end-user literacy