Customer Service Advisor
Posted on Sep 30, 2024 by CV-Library
Solihull, West Midlands (County), United Kingdom
Customer Service
Immediate Start
£14.7 - £14.7 Hourly
Temporary
Role description
The role will work within the Metering Operations team within npower Business Solutions (I&C - Large business customers), which is responsible for managing the E2E delivery of metering services for customers in line with compliance obligations. This role will support with the rollout of AMR (Automated meter reading) metering and ensure AMR meters are installed through customer engagement - obtaining access information for sites, booking in site surveys and meter exchanges, reviewing industry data flows.
§ Negotiate, influence and manage stakeholders (internal & external) to agree required 'delivery model' for the customer and business objectives.
§ Manage day to day customer and internal queries via telephone and mailboxes.
§ Deliver metering services for the customer in line with business, customer and compliance obligations.
§ Manage business as usual processes (deployment, maintenance, site visits, customer interactions, etc) at site level to support I&C in demonstrating all reasonable steps to deliver comprehensive roll-out within regulatory time-scales.
Experience and Qualifications
§ Telephony customer service experience
§ Ability to use Microsoft applications - outlook, teams, excel ect.
§ Ability to use internal database systems
§ Utilities experience would be an advantage
Since 1978, Rullion has been dedicated to finding exceptional candidates for a diverse range of clients, from well-known brands to start-ups. As a family-owned business, Rullion is committed to honesty and credibility and aims to build long-lasting relationships with both clients and candidates.
At Rullion, we are a forward-thinking recruitment company providing talent consultancy services to a diverse client base, from small start-ups to large household names. We celebrate and support diversity and are dedicated to ensuring equal opportunities for both employees and applicants.Mwarren
Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants
The role will work within the Metering Operations team within npower Business Solutions (I&C - Large business customers), which is responsible for managing the E2E delivery of metering services for customers in line with compliance obligations. This role will support with the rollout of AMR (Automated meter reading) metering and ensure AMR meters are installed through customer engagement - obtaining access information for sites, booking in site surveys and meter exchanges, reviewing industry data flows.
§ Negotiate, influence and manage stakeholders (internal & external) to agree required 'delivery model' for the customer and business objectives.
§ Manage day to day customer and internal queries via telephone and mailboxes.
§ Deliver metering services for the customer in line with business, customer and compliance obligations.
§ Manage business as usual processes (deployment, maintenance, site visits, customer interactions, etc) at site level to support I&C in demonstrating all reasonable steps to deliver comprehensive roll-out within regulatory time-scales.
Experience and Qualifications
§ Telephony customer service experience
§ Ability to use Microsoft applications - outlook, teams, excel ect.
§ Ability to use internal database systems
§ Utilities experience would be an advantage
Since 1978, Rullion has been dedicated to finding exceptional candidates for a diverse range of clients, from well-known brands to start-ups. As a family-owned business, Rullion is committed to honesty and credibility and aims to build long-lasting relationships with both clients and candidates.
At Rullion, we are a forward-thinking recruitment company providing talent consultancy services to a diverse client base, from small start-ups to large household names. We celebrate and support diversity and are dedicated to ensuring equal opportunities for both employees and applicants.Mwarren
Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants
Reference: 222404607
https://jobs.careeraddict.com/post/95664214
Customer Service Advisor
Posted on Sep 30, 2024 by CV-Library
Solihull, West Midlands (County), United Kingdom
Customer Service
Immediate Start
£14.7 - £14.7 Hourly
Temporary
Role description
The role will work within the Metering Operations team within npower Business Solutions (I&C - Large business customers), which is responsible for managing the E2E delivery of metering services for customers in line with compliance obligations. This role will support with the rollout of AMR (Automated meter reading) metering and ensure AMR meters are installed through customer engagement - obtaining access information for sites, booking in site surveys and meter exchanges, reviewing industry data flows.
§ Negotiate, influence and manage stakeholders (internal & external) to agree required 'delivery model' for the customer and business objectives.
§ Manage day to day customer and internal queries via telephone and mailboxes.
§ Deliver metering services for the customer in line with business, customer and compliance obligations.
§ Manage business as usual processes (deployment, maintenance, site visits, customer interactions, etc) at site level to support I&C in demonstrating all reasonable steps to deliver comprehensive roll-out within regulatory time-scales.
Experience and Qualifications
§ Telephony customer service experience
§ Ability to use Microsoft applications - outlook, teams, excel ect.
§ Ability to use internal database systems
§ Utilities experience would be an advantage
Since 1978, Rullion has been dedicated to finding exceptional candidates for a diverse range of clients, from well-known brands to start-ups. As a family-owned business, Rullion is committed to honesty and credibility and aims to build long-lasting relationships with both clients and candidates.
At Rullion, we are a forward-thinking recruitment company providing talent consultancy services to a diverse client base, from small start-ups to large household names. We celebrate and support diversity and are dedicated to ensuring equal opportunities for both employees and applicants.Mwarren
Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants
The role will work within the Metering Operations team within npower Business Solutions (I&C - Large business customers), which is responsible for managing the E2E delivery of metering services for customers in line with compliance obligations. This role will support with the rollout of AMR (Automated meter reading) metering and ensure AMR meters are installed through customer engagement - obtaining access information for sites, booking in site surveys and meter exchanges, reviewing industry data flows.
§ Negotiate, influence and manage stakeholders (internal & external) to agree required 'delivery model' for the customer and business objectives.
§ Manage day to day customer and internal queries via telephone and mailboxes.
§ Deliver metering services for the customer in line with business, customer and compliance obligations.
§ Manage business as usual processes (deployment, maintenance, site visits, customer interactions, etc) at site level to support I&C in demonstrating all reasonable steps to deliver comprehensive roll-out within regulatory time-scales.
Experience and Qualifications
§ Telephony customer service experience
§ Ability to use Microsoft applications - outlook, teams, excel ect.
§ Ability to use internal database systems
§ Utilities experience would be an advantage
Since 1978, Rullion has been dedicated to finding exceptional candidates for a diverse range of clients, from well-known brands to start-ups. As a family-owned business, Rullion is committed to honesty and credibility and aims to build long-lasting relationships with both clients and candidates.
At Rullion, we are a forward-thinking recruitment company providing talent consultancy services to a diverse client base, from small start-ups to large household names. We celebrate and support diversity and are dedicated to ensuring equal opportunities for both employees and applicants.Mwarren
Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants
Reference: 222404607
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