We're looking for a residential security officer to join the team and help keep two stylish developments in Canning Town (E14) safe and secure. Our new guard has to be personable, approachable and have the ability to create rapport by going above and beyond for the residents. This is a great opportunity for someone who is looking for stability and career progression in the residential industry. Do you have what it takes? Please read below for more information:

Hours: 56hours per week

Shift Pattern: 4 on 2 off - Days & Nights

Times: 7:00 - 19:00 & 19:00 - 7:00

Duties & Responsibilities

• Meeting and greeting all residents, guests and clients around the estate.

• Communicate with Concierge and assist with smooth running of the site.

• Ensure any unusual behaviour recorded is followed up, calling the police if necessary.

• Communicate with control regularly and ensure there is a quick response to any incident.

• To include building rounds & PES patrols of the site, in the daily tasks.

• Correct reporting of any Security / Health and Safety issues or incidents and archiving of all onsite records, including police liaison.

• Maintain a safe environment for all people in the estate at all times.

• Ensure that all requests & enquiries (both in person and by telephone) are dealt with efficiently in a timely and professional manner on every occasion.

• As part of the Estates Team – reviewing and maintaining policies, company rules and Ballymore quality standards.

• Liaise with the Operations Manager where necessary and follow all given instructions.

• Provide support and shift cover for Concierge functions when necessary.

• Provide a bespoke 5-star service to residents with tasks and individual requests dealt with in an efficient and timely manner.

• Reporting of any accidents within the accident report book. All serious incidents are to be escalated to both the Operations Manager & Security Supervisors immediately.

• Maintain confidentiality at all times concerning residents and Ballymore business and its personnel.

• Give clear and precise up to date information during and at the end of the shift highlighting any event that has occurred, any forthcoming events together with a clear and precise hand over of any vehicles in the car park.

• Ensure that all firefighting apparatus is accounted for and maintained.

• Correct reporting of any cleaning or maintenance issues around the Estate.

• All emergencies, breaches of the lease, serious defects or any matter likely to be subject of formal complaints are reported to the OM CCTV

• Ensure compliance with Data Protection Act.

• Monitor CCTV cameras pro-actively, to detect any security related incidents.

• Prepare evidence/download data images for authorised bodies, such as Police and Data Controller.

• Only permit authorised personnel into FCC/Control Room, using log in/out form.

Concierge (When Covering This Role)

• Meeting and Greeting all residents, guests and clients.

• Aid Security of the estate by regular patrols of all internal and external areas and reporting of any suspect personnel or actions.

• Correct reporting of any incidents or complaints.

• Safekeeping of keys on behalf of residents and the estate.

• Recording at all times the signing in and out of keys.

• Report any accidents and record in the accident book as appropriate.

• Maintain confidentiality at all times concerning the residents and business of the Ballymore and Personnel.

• Maintain a clean and tidy appearance of the Concierge office at all times and to carry out basic cleaning duties within this area as necessary.

• Ensure all relevant correspondence is forwarded without delay to the Manager’s office.

• Be able to give a clear and precise handover at the end of your shift, highlighting all events that happened and forthcoming events.

• Help to create a ‘can do, will do, with pleasure’ culture within all aspects of the Estates Team.

• Assist with extra shifts where the business needs are requested within a reasonable timeframe.

Skills, Experience & Qualifications

• SIA Licence (Required)

• Previous experience in a similar Security position (Desirable) *At least 6 months

• Customer Service Skills

Ballymore operates as an equal opportunities employer