Customer Accounts Manager

This is a fantastic opportunity to join this continuously growing company as a Customer Accounts Manager. You'll work alongside this award-winning Sales team in their Ipswich based office, to ensure the smooth day-to-day function of the operation.

The Ideal Person:

* This is fast paced environment so the right candidate should be a great team player who is organised and able to prioritise their workload.

* Excellent communication skills are essential along with a 'can do' attitude.

* Previous Administration experience and dealing with customers over the phone is essential.

* Ability to work independently and take initiative

* Positive attitude and work well with a team

Customer service is at the forefront of everything we do; providing an excellent service, developing key relationships, and consistently assisting the team to hit its targets is a vital part of this role. Responsibilities include:

* Order management & bid negotiation

* Handling incoming calls for the department and liaising with customers over the phone.

* Supporting customers throughout the sales process

* Processing orders (full system training provided)

* Processing queries and order amendments to ensure customer satisfaction.

* Pre- and post-sales support for a varied customer base

* Logging and processing sales via our internal sales system

* Chasing and escalating order with other departments and vendors

* Liaising with the warehouse to ensure stock received is despatched within agreed timelines.

* Sourcing new customers and sales opportunities.

Benefits and culture:

* Salary between £28-32k depending on experience

* Monthly commission (based on team performance)

* Yearly Profit related pay bonus scheme

* Full training and on-going Learning and Development support

* Pension scheme

* Health & Life Cover

* Fun team environment

* Staff Purchases

* Community outreach days and charity activities