Package

Job title: Service Coordinator

Location: Tiverton, Devon

Contract type: Full-time permanent

Working pattern: Office based

Salary: £25,000 + annual team performance bonus of up to £3k

Start Date: ASAP

What's in it for you

25 Days Annual Leave + Bank Holidays
Boost your holiday to 28 days with our holiday purchase scheme
Significant Quarterly Bonus Scheme
SMART Pension Scheme (You pay 3% we pay 6%)
2 x Life Insurance
Enhanced maternity / Paternity benefits (After qualifying period)
Medical insurance & medical cash plan (cash help with optical, dental, etc)
Free employee advice service (wellbeing, legal etc),
Employee Discount Platform
Internal Recognition & Reward Schemes

About the role - Service Coordinator

Our client is a leading organisation in the service industry, dedicated to providing exceptional customer service and support to their clients.

They are currently looking for a Service Coordinator to join their business and work alongside their team of field service technicians to make sure that all customer expectations are met successfully.

Responsibilities

Collaborate with service engineers to plan, prioritise, and organise day-to-day operations
Build strong relationships with technicians and work together to meet customers' needs
Liaise with customers to schedule visits and communicate any changes or updates
Coordinate the delivery of equipment and materials as required

What we need from you

Excellent customer service skills in a business-to-business environment
Strong communication skills, both verbal and written
Proficient in using MS Office products
Problem-solving abilities in a fast-paced environment
Calm and confident demeanour with a positive attitude
Ability to go the extra mile for customers

What we like from you

Experience with CRM software, such as Servicemax or similar
Previous experience in a service coordination role