Location: Ringwood
Salary: Circa £26K, OTE c £30k after 1st year
Hours: 8.30am-5.30pm Mon-Fri office based
Benefits:
* Free parking
* Full training
* Pension contribution of 5% within a personal company pension plan.
* Sick pay (5 days paid then SSP)
* Holiday pay – 20 days + 1 extra day per year for a full year served. Bank holidays are included on top of this as normal. Holiday up to 25 days.
* Access to company share saving scheme.
* Life insurance – 1 year’s salary for death in service
Is your background in Catering, Hospitality or retail? Are you looking for a new career path where you can utilise your industry experience – working only Monday to Friday 8.30 til 5.30pm? NO EVENINGS OR WEEKENDS!
This is the perfect chance for a passionate professional looking for a Customer Services or Account Manager position where you can deliver exceptional service to luxury high-end clients within the catering & hospitality sectors.
This role will see the successful candidate working in a team of both internal account managers and a dedicated field sales rep, supporting a large portfolio of allocated accounts. (approx. 200). Your role will be to manage your accounts, take orders and manage the customer's expectations in a professional and efficient manner. You will work very closely with a field Sales Executive to service your accounts and up-sell opportunities, whilst building long standing relationships.
This is a very busy role that requires experience of multi-tasking, juggling many balls at once, have an excellent memory and be confident across the MS Office suite (Word, Excel, Outlook).
Duties and Responsibilities:
* Managing a portfolio of existing client accounts.
* Answering incoming calls from clients and providing assistance.
* Logging calls on the CRM system.
* Building relationships with clients.
* Receive and process orders.
* Dealing with the warehouse and organising deliveries.
* Working to targets.
* Upselling to existing clients.
* Work very closely with a Field Sales Executive to manage your accounts.
Experience and Knowledge:
* Previous experience within a customer service/ account manager position.
* Confident communicator on the phone.
* Ability to work within a fast-paced environment.
* Strong attention to detail and organisational skills.
* Confident use of Microsoft systems.
* Good interpersonal skills.
* Be self-motivated.
You should also have good Maths and English (GCSE Grade C and above)
This job would suit candidates with experience in Sales Administration, Customer Service, Order Processor, Account Manager, Hotel Reception or Hospitality