Methods are currently looking for a Project Manager for a client on a contract basis.

Project Manager
Client: Private Sector - Leading Electronics brand

Day rate: £318 pay per day Inside of IR35
Contract initially running until end of the year with a view to extend
Onsite 3 days per week at the Chertsey office

The ideal candidate will be Korean speaking

Role overview

You will support the European lead for NPS enhancements (Net Promoter Score) to drive improvements in customer sentiment on the organisations website and associated customer touch points.

Your key responsibilities

• Manage and deliver both projects and tasks that support improving NPS
• Pursue timely completion of NPS enhancements within their 17 subsidiary markets across Europe
• Read and interpret NPS reports to support the NPS lead establish where the issues and opportunities lie.
• Propose enhancements to improve customer satisfaction and NPS results
• Use influencing skills to help their markets (17 in Europe) deliver NPS improvement tasks
• Proactive review of projects on a weekly basis and be able to anticipate potential trouble and prevent it. Not only manage by exception.
• Document the project progress and monitor the actual progress compare to the plan and report to PMO/NPS lead respectively

What we need for this role

To be successful, you will possess the following skills and attributes:

• Have experience of NPS or customer satisfaction in a digital environment
• Work at pace and accurately manage tasks and projects whilst clearly documenting progress
• Strong team player, able to work effectively as part of cross-functional and distributed team.
• Effective analytical skills to grasp complexities and perceive relationships between problems, issues and solutions.
• Excellent communicational skills (stakeholder management, negotiation, influencing) including strong skills in active listening
• Exposure to the collaboration tools such as Jira/Confluence is preferred.
• Advanced Powerpoint, Words, Excel skills
• Ability to manage and prioritise workload comprised of multiple projects
• Requirement to work 3 days in the European headquarters - Chertsey
• European travel may be required, there is potential to be in a Europoean location for up to 10days (typically just twice a year)

More details provided after application