Job Title: Helpdesk Team Leader
Location: Oldham, Manchester
Salary: £30,000 - £35,000 DOE

Our client, a reputable Managed Service Provider in the heart of Oldham are looking for a Helpdesk Team Leader to manage 4 help desk engineers. Alongside supporting your team, you will be hands-on with assisting the business needs providing exceptional IT support to their client base.

This opportunity would be ideal for a Senior Support Engineer looking to navigate towards a Team Lead position or someone who has team lead experience.

Responsibilities:

Lead and motivate the team, providing guidance and support to ensure they are maximising their potential
Help shape the development of the company and structure of the team
Provide user support to SME's
Troubleshoot networking problems
Produce procedural documentation, helping technicians with 'how-to' guides.
Ensure that IT support services are delivered in a timely and effective manner, meeting agreed SLA's
Monitor and review service levels and ensure KPI's are met
Develop and maintain strong relationships with clientsTechnical Skills:

Good understanding of IT infrastructure and networking technologies
Hands-on experience with Windows Server, Active Directory, Exchange and Office 365
Proficient in troubleshooting techniques and problem solving
Experience with virtualisation technologies (e.g. VMWare, Hyper-V)
Cloud technology - Azure / AWSBenefits of the Job:

Fantastic progression routes
Great holiday entitlement package
Manage and support your IT team!
Free parking on siteIf you are an experienced IT professional looking for an opportunity to take the next step in your career, please apply for immediate consideration and interview.

Keywords: IT Support, IT Support Team Leader, Managed IT Services, Senior IT Engineer, MSP, IT Helpdesk Leader, Senior 2nd Line, IT Team Lead

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy