Description

Position: Order Processor and Sales Admin

Reports To: Sales Manager

Job Type: Full-Time

Job Purpose:

We are recruiting for an Order Processor/ Sales Administrator to join a reputable, family run SME based in Leeds. You will join a friendly team of administrators who ensure efficient and accurate order processing is completed. You will manage the sales inbox and incoming calls, and perform administrative duties to ensure the timely supply of first-fix products to independent M&E contractors. We are looking for a highly organised and customer-focused professional with a passion for delivering exceptional service

Key Responsibilities:

1. Order Processing (20% of time)

Handle incoming orders efficiently and accurately.

Process orders promptly using the order management system.

Resolve discrepancies swiftly and keep customers informed of their order status.

2. Sales Inbox Management (15% of time)

Monitor the inbox diligently and respond to enquiries promptly and professionally.

Answer questions about products and order statuses, process requests for quotes, and address customer concerns via email.

3. Customer Communication (15% of time)

Handle incoming calls with professionalism and efficiency.

Assist customers with placing orders, seeking information, or resolving issues, ensuring their needs are met promptly.

4. Administrative Duties (20% of time)

Perform various administrative tasks that support the overall sales and order fulfilment processes.

Maintain organized records and ensure smooth operation of administrative activities.

5. Coordination and Collaboration (20% of time)

Work closely with other teams to ensure orders are fulfilled accurately and efficiently.

Communicate order details, coordinate delivery schedules, and resolve any issues during the order fulfilment process.

6. Process Improvement (10% of time)

Identify bottlenecks in the order processing system and suggest improvements.

Enhance customer communication protocols and streamline administrative tasks.

Proactively seek ways to improve processes and contribute to the company’s success and growth.

Requirements

Strong ability to manage multiple tasks and priorities simultaneously.

Proficiency in maintaining efficient order processing and administrative procedures.

Excellent verbal and written communication skills for effective interaction with customers and internal teams.

Ability to clearly and concisely present information and resolve issues.

High level of accuracy in processing orders and managing documents.

Ability to meticulously review data and reports to ensure accuracy and compliance.

Demonstrated ability to handle customer enquiries with professionalism and efficiency.

Strong commitment to maintaining high levels of customer satisfaction.

Proficient in using order management systems and other relevant software.

Familiarity with Microsoft Office Suite, especially Excel, for data analysis and reporting.

Hours- Monday- Friday 9.00am- 17.00pm

Benefits

*

Salary £25,000- £30,000 depending on experience

Free Lunch everyday

Gift cards for birthdays and work anniversaries

Monthly team celebrations

Be part of a forward-thinking company that values your expertise.

Work in a collaborative environment with opportunities for professional growth