The Supervisor works as a member of the Duty Fire Officer Team in CWML managed Buildings and Estate areas and will take responsibility for the effective and efficient smooth every day running of the 24/7 Duty Fire Officer Team. Ensuring that staffing levels are maintained and adequately trained personnel available to ensure customer service level agreements are maintained and adhered to.

To carry out rostering planning and ensuring compliance with all company contract and statutory policies and processes. Identifying any issues that are known in advance that could affect the service delivery to the business and identify steps that could be taken to resolve them or minimise the impact.

40 hours a week (flexible days/times)

£46,358.02 per annum

About the Role

Your responsibilities will include:

To actively and positively supervise the DFSO Team ensuring all duties are carried out in accordance with procedures and policies and first point of escalation for any Fire personnel queries within CWML managed buildings or the Estate.
To deputise and closely liaise with Securitas Fire Safety Services management regarding operational matters cascading to team members where required.
To liaise with the CWML Fire Safety & Environment Manager and the Building Management teams thus ensuring that the necessary action is taken to comply with current Health and Safety legislation.
To provide supervisory response to fire incidents or issues on site, resolving more complex issues, utilising their experience and knowledge, referring any complaints to the CWML management for escalation.
Providing weekly and monthly reports to the Securitas Fire Safety Services management.
To oversee the daily operations of all FDO's onsite and manage workstreams.
To develop and implement new methods of working and operating to improve output and efficiencies for the Team and customers they support.
Support the Fire Manager with accurate rostering and forward planning of all DFSO ensuring sufficient cover for holidays, sickness and absence.
Proactively monitoring performance, maintaining positive employee relations and ensuring coaching and counselling.
To assist with recruitment ensuring that staffing levels meet the agreed service levels.
Be the lead in training of new staff to ensure corporate standards and consistency for all new starters & for multi-skilling of existing staff.
Be fully involved in operational work to ensure training manuals, guides and services to the department are relevant and up to date.
To be available for any shift coverage during staff shortages.
Provide leadership and management of fire related evacuations of any of the CWML managed buildings and Estate areas.
Attend meetings with the FSE Manager, as required.
Maintain a thorough knowledge of the fire strategies for all CWML managed buildings and Estate areas and be aware of all the fire safety features provided and their purpose and implications of altering the agreed cause and effect.
Maintain and oversee documentation relating to fire emergencies as held in the buildings' Fire Command Centres, ensuring documentation is up to date and that all service manuals, drawings etc are accessible.
To aid and support to Estate management teams as required during out of hours operations (nights/weekends) to ensure planned works are completed as agreed.
Assist the Fire, Safety & Environment Department (FSE) in the delivery of fire safety training to CWG employees and tenants.
Oversee the undertaking of fire safety audits and regular inspections of services areas, plant rooms, inspection covers etc.
Facilitate site familiarisation visits from Watches from local fire stations.
Assist Building Management teams in the statutory testing of fixed fire installations (alarm, emergency lighting etc.).
Reporting to the Fire, Safety & Environment Manager a weekly report on fire alarm activations and situation response.
To carry out any other reasonable duties as requested by the FSE Manager.
To always remain contactable to be able to respond to any incident involving a CWML managed building, liaising with tenants and/or escalating to senior management as required.

Essential Criteria

Experience in a Senior fire safety role or building management/facilities management role is essential, together with a relevant safety related qualification, such as NEBOSH Fire Certificate, Fire Safety Manager etc.
Thorough knowledge of relevant UK legislation, standards, and codes (RRO, BS 9999 etc.).
Managing and Leading others
Ability to remain calm and maintain a clear thought process in potentially hectic situations.
Possess influencing skills with the ability to influence behaviours at all levels.
Be willing to undertake training and a personal development program.
Ability to demonstrate good customer service skills.

Desirable Criteria

Most possess excellent training and presentation skills, together with good verbal and written communication skills.
Be computer literate and have good administration skills.
Previous supervisory experience.

Benefits

Health & Wellbeing

Company pension and advice and planning
Life assurance scheme
Discounted gym memberships
Wellness advice and support, including financial, emotional and physical
Dental and Physical Health PlansLifestyle Benefits

Cycle to work scheme
Car lease and new car purchasing schemes
Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel
Mortgage Advise
Payroll ISA's
Eligibility for Costco MembershipLearning & Development

Support with further education
100's of eLearning courses
Accredited courses by C&G, ILM, IOSH and SIA
Leadership Development programs both local and globalGiving Back

Payroll Giving
Working with charities such as Calderwood House, KPMB and Wooden Spoon
Supporting local community initiatives
Supporting people back to work with organisations such as TalkBack and Downs-Syndrome Org