An exciting oppurtunity has arisen at our clients store in Upminster for an Assistant Sales Manager. This position will be working mostly in the areas of Beauty and Cosmetics.
KEY TASKS
Staff
To see that staff are deployed so as to cover the department adequately.
To check that basic day to day discipline are adhered to i.e. dress code, timekeeping etc.
To help introduce and develop new members of staff onto the department and its systems.
To inform the Sales Manager (or the Store Manager in their absence), of any matters with regard to sales staff that may need their attention.
To help ensure all staff have an accurate and up-to-date knowledge of all the merchandise in your department.
Customer Care
To see that customers are served promptly at all times and ensure all our customers have a Loyalty card.
To ensure that any customers complaints and orders are followed up and are settled in a satisfactory manner.
To ensure that the telephone is answered quickly and politely, efficiently recording messages and where necessary referring to the Sales Manager.
To ensure the department is not left unattended when there are customers present in the store.
To use relevant experience and selling skills to maximise sales and to encourage your staff to do likewise.
Till Procedures
To ensure that correct till procedures are followed and supervise the opening and cashing-up of the till.
To deal with the signing of bills, cheques and refunds in the absence of the Sales Manager and to seek assistance from another Manager when in doubt.
To ensure that the cash bag is returned to the Cash Office at the close of business.
Merchandising and Stock Control
Under the direction of the Sales Manager, ensure that merchandise is correctly priced and ticketed within Company policy and legal requirements.
To assist the Sales Manager in the counting of core/drive lines and to ensure that stock levels are adequate.
To be aware of what competitors are advertising/selling and keep the store informed.
To ensure a high standard of housekeeping is maintained throughout the department on a daily basis.
To report anything which might jeopardise department profits i.e. known stock losses, delivery shortages, damaged or soiled goods.
To be aware of slow selling items and inform the Sales Manager/Buyer.
To assist in the preparation of sales and events.
To assist in the preparation of stocktake and to be able to carry out stocktaking speedily and efficiently.
To ensure all stock that is delivered is checked off correctly and is booked in following Company procedures at all times.
Security
To ensure that any person acting suspiciously in the department or store is reported to security immediately.
To be aware of any comply with all security regulations relating to stock and cash handling.
Undertake any work delegated by the Sales Manager and any other jobs deemed necessary.
PRINCIPAL ACCOUNTABILITIES
Accountable for Sales Drive and Loyalty acquisition.
Service and relationship orientated
Maintain a polite, courteous and helpful manner.
Serve customers accurately, thus ensuring their satisfaction.
Strictly adhere to the point of sale till procedures as instructed.
Good working knowledge of merchandise and store systems.
Maintaining effective communication and training within the department.
Set an excellent example to the staff on your department.
Compliance with good Health and Safety practices