Are you a motivated and enthusiastic individual with a passion for helping others? At Promo Events, we are on the lookout for dynamic Call Center Representatives who are ready to make a difference in our customers' lives. If you thrive in a fast-paced environment and are committed to providing exceptional service, we want to hear from you!

Key Responsibilities:

Answer incoming calls from customers and provide accurate information regarding products/services.

Resolve customer issues efficiently and effectively while ensuring customer satisfaction.

Document all customer interactions in our CRM system.

Escalate complex issues to the appropriate department when necessary.

Maintain a positive, empathetic, and professional attitude toward customers at all times.

Meet or exceed performance metrics related to call handling, customer feedback, and resolution time.

Participate in training sessions to maintain current knowledge of our products/services.

Qualifications:

Previous experience in a call center or customer service role is a plus.

Excellent communication and interpersonal skills.

Strong problem-solving abilities and conflict resolution skills.

Ability to multi-task and manage time effectively in a fast-paced environment.

A positive attitude and the ability to work well in a team.