Customer Service Travel Concierge - Remote Our agents are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Your Responsibilities

Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns

Calmly attempt to resolve and de-escalate any issues

Escalate interactions when necessary and appropriate

Respond to requests for assistance and/or possible processing payments

Track all call-related information for and reporting purposes

Provide feedback on-call issues

Upsell if required

Qualifications:

High School Diploma or equivalent

6 months Customer Service experience minimum (not required)

Be proficient in PC operation and navigation

Have excellent communications skills, both oral and written

Ability to work in a constantly changing and fast-paced environment

Ability to stay composed and objective

Strong listening skills

Requirements for working remotely:

High-Speed Internet required

Dedicated workspace

Able to navigate and use a computer

Cell phone - calling and texting

Benefits of working with us:

Very Flexible environment/schedule

Working with little or no supervision

Work remotely from your home

Lots of different travel-related perks as well as some other perks

Family environment