At Hotel Royal Oak, we're looking for a friendly and enthusiastic Front Desk Agent to be the welcoming face of our hotel! As the first point of contact for our valued guests, you'll play a key role in creating a positive and memorable experience from the moment they arrive.

Located in the heart of downtown Royal Oak, our boutique hotel offers a cozy atmosphere, modern accommodations, and easy access to a variety of local attractions, dining options, and entertainment. We pride ourselves on providing exceptional service, ensuring each guest feels right at home during their stay.

Responsibilities

Warmly greet and welcome guests with a smile as they check in and check out

Efficiently manage reservations, process payments, and respond to inquiries

Provide guests with information about hotel amenities, local attractions, and recommendations

Handle guest requests and resolve any issues with a positive attitude

Maintain a tidy and organized front desk area

Collaborate with other hotel staff to ensure guest satisfaction

Assist with administrative tasks and any other duties as assigned

Requirements

Previous experience in customer service or hospitality is a plus

Excellent communication and interpersonal skills

Friendly, positive attitude with a passion for helping others

Strong attention to detail and organizational skills

Ability to multitask and remain calm in a fast-paced environment

Basic computer skills and familiarity with hotel management software preferred

Flexibility to work various shifts, including weekends and holidays

Knowledge of the local area and attractions is a bonus!

Benefits

*Paid Time Off

*Profit Sharing

*Encouraging and Friendly Culture